Community Manager

Woodlake Trails; Grass Lake (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

Dental and Vision Plans

On-Site Fitness Center

401(k) Plan with Sun matching

Paid Time Off

Tuition Reimbursement

Job summary

Sun Communities is seeking a Community Manager in Grass Lake, MI. You will oversee overall operation, financial performance, and resident satisfaction, serving as primary contact for residents with 24/7 on-call responsibility.

You will manage marketing, leasing, sales of new and pre-owned homes, maintenance, budgeting, and team performance while ensuring compliant operations and strong resident relations.

Qualifications

• Requires a high school diploma or GED.
• Bachelor's degree in Real Estate, Hospitality, or Business preferred.
• Minimum 2 years property management experience, including 2 years in supervision.
• At least 6 months in sales and leasing experience.
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law.
• Proficient with Microsoft Office Suite and basic accounting concepts.

Responsibilities

• Markets models, pre-owned & brokered homes for sale and prepares documents to list and sell homes.
• Manages rent collection and posting of income from leasing of rental sites and homes; collects delinquent debts.
• Handles delinquencies and eviction proceedings per policy.
• Monitors invoices for operating expenses and sales costs.
• Resolves complaints and responds to issues promptly with compliant solutions.
• Coordinates team member selection, development, and policy compliance.
• Manages LPPs including repairs, leasing, sales, refurbishments, re-leasing, closing, and service follow-ups.
• Ensures compliance with housing laws and community operations.
• Reviews and approves/denies residency applications.
• Initiates lease renewals and rent increase letters; ensures timely distribution.
• Consults with RVP on non-guideline situations.
• Inspects and recommends purchase/renovation of used/repossessed homes.
• Prepares sites for models; coordinates with maintenance for move-ins.
• Handles emergencies onsite per procedures.
• Ensures safety policy compliance and timely incident reporting.
• Maintains curb appeal and community appearance per standards.
• Assists with budgets; provides data for CapEx and expansion.
• Reports deficiencies affecting operations; compiles property accounting reports.

Skills

Leadership

Communication

Organization

Time management

Customer service

Education

High School Diploma or GED

Bachelor's degree in Real Estate, Hospitality, or Business

Tools

Microsoft Office

NetSuite

Job description

The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on‑call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre‑owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.

Job Duties

• Markets models, pre‑owned & brokered homes for sale; prepares documents to list and sell homes (Essential)
• Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)
• Monitors, codes, and approves all invoices for operating expenses & sales related costs (Essential)
• Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Manages LPPs, including repairs, leasing, sales, refurbishments, re‑leasing, closing, and follow‑up on service requests
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Reviews and approves/denies residency applications
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move‑ins
• Handles emergencies that arise onsite, ensuring adherence to standard procedures
• Ensures compliance of safety policies; completes incident reports in a timely manner
• Ensures that community appearance is maintained to Sun’s curb appeal standards
• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews and compiles property accounting reports for the Accounting team
• All other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to thrive in a fast‑paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
• Flexibility to respond to community needs during non‑business hours
• Ability to live on‑site within the community (housing provided)
• Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry‑leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On‑Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long‑Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

US State Team Member Privacy Notice

US State Team Member Privacy Notice