Community Manager

Westminster; Fairfax (VA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Employee housing discounts

401k match

Health insurance

Tuition reimbursement

Relocation bonuses

Job summary

Westminster is seeking a Customer-Focused Community Manager to transform residential properties into thriving communities. You will lead leasing, operations, and resident relations while driving budget performance and market-rate success.

Ideal candidates have 3+ years in market-rate property management, strong financial acumen, and proficiency with Yardi and MS Office. Join a team that values excellence, collaboration, and community impact.

Qualifications

• 3+ years of experience managing market rate residential properties.
• Experience developing and managing annual budgets and variance reports.
• Deep knowledge of property management, tenant/landlord laws, and leasing practices.
• Proficiency with Microsoft Office, Teams/Zoom, and Yardi.
• Strong analytical skills to identify issues and implement solutions.
• Customer-focused with a passion for creating welcoming communities.
• Flexible & reliable with the ability to respond to emergencies 24/7.

Responsibilities

• Maximize property performance through cost control, revenue growth, and innovative solutions.
• Prepare budgets, variance reports, and provide actionable insights for owners and leadership.
• Drive high occupancy rates with competitive leasing and marketing strategies.
• Collaborate with owners to develop annual marketing plans and align with goals.
• Build strong tenant relationships and address concerns promptly.
• Oversee inspections, maintenance, and safety compliance to keep properties pristine.
• Train, motivate, and guide staff across leasing, operations, and customer service.

Skills

Property management

Budgeting

Leasing

Customer service

Team leadership

Analytical thinking

Flexibility

Tools

Yardi

Microsoft Office

Teams/Zoom

Job description

At Westminster, every day is an opportunity to do something extraordinary. We are builders — of communities, of careers, and of a company that is constantly evolving. Our portfolio spans some of the most dynamic markets in the country, and behind every property is a team of people who are passionate, driven, and genuinely invested in the communities they serve. We set our people up to aim beyond what they thought possible, grow through every experience, and create real impact — for our residents, our partners, and each other. The best version of Westminster is always the one we are building right now. Come Grow With Us!

Join Our Team as a Customer-Focused Community Manager!

Do you have the vision, drive, and expertise to transform beautiful residential properties into thriving communities? We are seeking a Community Manager Extraordinaire who thrives on providing excellent customer service, loves making an impact, and is passionate about delivering exceptional results. If you have residential market rate experience and you're ready to lead with excellence, embrace challenges, and create lasting value, this is the opportunity for YOU!

What You’ll Do:

• Maximize Property Performance: Achieve outstanding operational and financial results through effective cost control, revenue growth, and innovative solutions.
• Dig into the Financials: Prepare and evaluate annual budgets and monthly variance reports, delivering clear and actionable insights to owners and leadership.
• Optimize Leasing & Marketing: Drive high occupancy rates with competitive pricing strategies and creative marketing initiatives.
• Collaborate & Lead: Develop annual marketing plans in partnership with owners, ensuring alignment with their goals and objectives.
• Tenant Relations: Build strong relationships with residents and commercial tenants by delivering exceptional customer service and addressing concerns promptly.
• Ensure Excellence: Oversee property inspections, maintenance, and compliance with safety standards to maintain a pristine and functional environment.
• Foster Team Success: Train, motivate, and guide staff to excel in leasing, operations, and customer service.

What You’ll Bring to the Team:

• Property Management Experience: 3+ years of experience and proven success managing market rate residential properties.
• Financial Expertise: Proven experience in developing and managing annual property budgets, including operating, payroll, and CAPEX expenses, as well as preparing and reviewing monthly variance reports.
• Specialized Knowledge: In-depth knowledge of property management, tenant/landlord laws, and leasing practices.
• Tech-Savvy: Proficiency with Microsoft Office, collaboration tools like Teams and Zoom, and property management software (Yardi preferred).
• Problem-Solver: Strong analytical skills to identify issues and implement effective solutions.
• Customer-Focused: Passion for delivering exceptional service and creating a welcoming community.
• Flexible & Reliable: Physical and mental ability to respond to emergencies 24/7 and thrive in a fast-paced environment.

Why You’ll Love This Role:

• Competitive Pay & Perks! Your hard work and success are rewarded with great wages and bonuses!
• Awesome Benefits! We offer employee housing discounts, 401k match, health insurance with no waiting period, tuition reimbursement, relocation bonuses and more!
• Growth Opportunities: Be part of a forward-thinking organization that values innovation and professional development.
• Collaborative Environment: Work alongside a supportive and skilled team that shares your commitment to excellence.
• Impact: Make a meaningful difference by enhancing property value and tenant satisfaction.

Westminster Management is an Equal Opportunity Employer and Equal Housing Provider.