Community Manager

Jobtailor

Dublin (OH)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

OCLC in Dublin, Ohio seeks an experienced Community Engagement Manager to lead, grow, and nurture member participation across our community platforms. You will coordinate virtual events, develop engagement programs, and serve as the bridge between members and internal teams to prioritize member voices.

The role requires expertise in managing online community platforms, strong communication skills, and a track record of coordinating cross-functional initiatives.

Qualifications

Master’s degree in Library Science or equivalent professional experience in a library or library-adjacent environment
Demonstrated knowledge of library environments, workflows, and professional needs of library staff across institution types
Experience managing or contributing to online community platforms, with comfort navigating platform systems, learning new tools, and troubleshooting independently
Strong written and verbal communication skills, with the ability to translate complex product or technical information into clear, accessible messaging for community and internal audiences
Proven ability to manage multiple concurrent projects and priorities with strong attention to detail and follow-through
Experience planning and executing virtual events or programming, including working with presenters, managing logistics, and coordinating across internal and external stakeholders
Ability to work effectively across teams, building productive relationships with colleagues in teams across the organization
Adaptability and willingness to shift priorities and approaches as organizational and community needs evolve
Familiarity with reporting tools and data outputs, with the ability to interpret and communicate community data to stakeholder audiences
Curiosity about and comfort experimenting and iterating with AI tools to identify opportunities to streamline workflows and improve the member experience with the Community Center

Responsibilities

Monitor, moderate and participate in community forums to maintain welcoming discussions
Develop and implement engagement strategies to boost member participation and connection to the cooperative
Identify and nurture leaders, linking them to opportunities via events and programming
Serve as liaison between members and internal teams to ensure timely responses
Coordinate review and response for member-submitted product ideas and communicate patterns to internal teams
Manage day-to-day content and organization across Community Center spaces
Build and configure spaces and workflows using HTML and platform knowledge
Test, troubleshoot, and iterate on platform functionality
Deliver regular community engagement reports to stakeholders and communicate insights
Plan and execute regular virtual programming and annual/biennial virtual events

Skills

Community engagement

Virtual event planning

Written and verbal communication

Data interpretation and reporting

Project management

Cross-team collaboration

Adaptability

Curiosity

Education

Master's degree in Library Science

Tools

HTML

Online community platforms

AI tools

Reporting tools

Platform architecture

Job description

Monitor, moderate and participate as needed in OCLC community forums, maintaining a welcoming and productive environment for member discussion across community spaces
Develop and implement engagement strategies that increase member participation, deepen member connection to the OCLC cooperative, amplify member-generated content, and support a sense of shared professional community
Identify and nurture community members who demonstrate leadership potential, connecting them to opportunities for greater contribution and visibility through programming, events, and community roles
Serve as a liaison between community members and internal OCLC teams, ensuring that member voices are heard, prioritized, and responded to in a timely and meaningful way
Coordinate the review and community response process for member-submitted product enhancement ideas, ensuring all submissions receive responses and that patterns in member feedback are clearly communicated to relevant internal teams
Manage day-to-day content, activity, and organization across OCLC Community Center spaces, ensuring content is current and accurate
Build and configure community spaces and workflows, applying working knowledge of platform architecture, HTML, and online systems, to develop spaces that support member needs and program goals
Test, troubleshoot, and iterate on platform functionality, approaching technical challenges with curiosity and persistence
Deliver regular community engagement reports to internal stakeholders, drawing on established reporting infrastructure to communicate community health, participation trends, and areas of opportunity
Interpret, analyze, and communicate reporting outputs clearly and accurately, translating community data into relevant insights and flagging trends for different stakeholder audiences
Plan and execute a regular cadence of virtual community programming, including product update webinars, office hours, and community presentations, coordinating with internal subject matter experts and product stakeholders to develop relevant, well-organized sessions
Manage all logistics for recurring programming, including scheduling, speaker coordination, platform setup, communications, and post-event follow-up, ensuring consistent and reliable delivery
Lead end-to-end planning and execution of annual or bi-annual virtual event series, managing the full program lifecycle from initial concept and call for proposals or agenda development through post-event wrap-up and reporting

Requirements

Master's degree in Library Science or equivalent professional experience in a library or library-adjacent environment
Demonstrated knowledge of library environments, workflows, and the professional needs of library staff across institution types
Experience managing or contributing to online community platforms, with comfort navigating platform systems, learning new tools, and troubleshooting independently
Strong written and verbal communication skills, with the ability to translate complex product or technical information into clear, accessible messaging for community and internal audiences
Proven ability to manage multiple concurrent projects and priorities with strong attention to detail and follow-through
Experience planning and executing virtual events or programming, including working with presenters, managing logistics, and coordinating across internal and external stakeholders
Ability to work effectively across teams, building productive relationships with colleagues in teams across the organization
Adaptability and willingness to shift priorities and approaches as organizational and community needs evolve
Familiarity with reporting tools and data outputs, with the ability to interpret and communicate community data to stakeholder audiences
Curiosity about and comfort experimenting and iterating with AI tools to identify opportunities to streamline workflows and improve the member experience with the Community Center

Core Competencies

Demonstrates expertise in community engagement and management, with a strong focus on virtual event planning, member participation strategies, and effective communication of community insights. Proficient in navigating online community platforms and utilizing reporting tools to enhance member experiences and organizational collaboration.

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