Assistant Community Manager

KETTLER; Hyattsville (MD); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

Tax-Advantaged Spending Accounts (HSA或

401(k) retirement plan with company

Job summary

KETTLER is seeking an Assistant Community Manager for Avondale Overlook in Hyattsville, MD. Under the Community Manager, you will oversee operations, leasing, and resident service to ensure a high-quality living environment.

This role requires 2+ years in residential property management or a related degree, strong communication, and solid budgeting skills. The compensation ranges from $56,000 to $62,000 annually, plus a robust benefits package.

Qualifications

• 2+ years of residential property management experience or a 4-year degree in a related field.
• Proven leasing success and experience with tenant selection.
• Knowledge of Landlord-Tenant laws, Fair Housing, and other legal issues.
• Excellent verbal and written communication with residents and customers.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate properties preferred.
• Extensive knowledge of property management software.

Responsibilities

• Manage administration of property operations and leasing for a 400 or fewer unit property.
• Support Community Manager with financial operations and NOI budgeting.
• Coordinate maintenance of property grounds and service requests.
• Provide a high-quality living environment for residents and a positive team culture.
• Collaborate with marketing to maximize occupancy.
• Handle aged delinquency collection practices.
• Process move-ins/outs to ensure proper ledger accounting.
• Process renewals and leasing overflow of showings.
• Deliver excellent customer service to residents and prospects.
• Assist with rent postings and daily deposits.
• Contribute to team goals, leasing benchmarks, and resident retention.
• Support outreach to market and promote the property.
• Understand sub-market and mentor others.
• Lead by example to maintain a high-performing team.
• Contribute to resident satisfaction and property goals.
• Other duties as assigned.

Skills

Verbal & written communication

Financial analysis

Budgeting & P&L

Customer service

Education

Bachelor's degree in related field

Tools

Property Management software

Microsoft Office Suite

Job description

KETTLER currently has an opening for an Assistant Community Manager at Avondale Overlook, an apartment community located in Hyattsville, MD.

The Assistant Community Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Compensation: $56,000 - $62,000/annually

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate segment is preferred.
• Extensive knowledge of Property Management software programs.