Community Manager

Woda Group; Baltimore (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Community Manager to enhance resident experiences at their Baltimore location. This role involves leasing apartments, maintaining community standards, and ensuring excellent customer service. The ideal candidate will possess strong interpersonal and communication skills, along with a keen understanding of property management best practices. Join a passionate team dedicated to creating quality affordable housing and make a positive impact in the community. This is an exciting opportunity to grow with a rapidly expanding organization that values its employees and their contributions.

Benefits

Medical, Dental and Vision Insurance

Short Term Disability and Life Insurance

401k with Company Match

Employee Stock Ownership Plan (ESOP)

Cell Phone Discount

12 Days Paid Time Off

8 Paid Holidays & 2 Floating Holidays

Fitness Reimbursement

Qualifications

• Outgoing, friendly attitude to enhance resident experience.
• Excellent communication and sales skills are essential.
• Detail-oriented with strong organizational skills.

Responsibilities

• Interact positively with residents to ensure retention.
• Lease apartments and manage applicant screening.
• Oversee financial reporting and maintain community standards.

Skills

Interpersonal Skills

Sales Skills

Customer Service Skills

Communication Skills

Detail-oriented

Team Leadership

Understanding of Property Management Laws

Education

High School Diploma

Tools

Yardi Voyager

Microsoft Office Suite

Job description

Job Details

Job Location: Baltimore, MD

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Description

Community Manager

Mary Harvin Senior Community Apartments- Baltimore, MD

DUTIES/RESPONSIBILITIES

• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments; this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases are renewed on a timely basis.
• Maintain the community in an attractive manner at all times.
• Timely collection of rents and all monies on site, daily deposits and record keeping.
• Proper screening and scoring of rental applicants, control of delinquency and prompt processing of bad debt files to collections.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Administration of the community’s operating budget, including the control of monthly expensesusing a budget control log, where applicable.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to the Compliance Manager for approval.
• Maintain and ensure each resident file complies with all governmental commitments. Ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is completed.
• Sign-off vacant units as market-ready and provide correction lists as needed to set standard.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attend eviction proceedings in court as needed.
• Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding to theRegional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations, and forward them to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any worker’s compensation work-related injuries to Human Resources and Regional Manager.
• Timely reporting of any property loss or liability-related issues for both staff members and residents.
• Read and be familiar with policies and procedures.
• Respond to e-mail promptly.
• Learn and maintain Yardi Voyager.
• Effectively communicate with residents, associates and vendors.
• Any other duties as assigned.

BENEFITS

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401kwith Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• Cell Phone Discount
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement

WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 17 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

Qualifications

REQUIRED SKILLS AND ABILITIES

• Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of laws, guidelines, and best practices of property management.
• Proficient in Microsoft Office Suite or related software.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8,or HUD a plus
• Experience with Yardi Voyager a plus.
• Travel to Community and/or Community locations and surrounding markets required.
• Familiarity with Fair Housing laws preferred.

PHYSICAL REQUIREMENTS

• Must possess a valid driver’s license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather.