Community Manager

Cloud Imperium Games; Austin (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Cloud Imperium Games is seeking a Community Engagement Specialist based in Austin, Texas. This role entails collaborating with marketing and development teams to build community loyalty through strategic communication and content dissemination. The ideal candidate will have experience in community or brand communications and the ability to manage multiple projects in a dynamic environment.

Responsibilities include creating engaging content for community channels and acting as a liaison between the community and internal teams. A Bachelor's degree in Communications or Marketing is preferred, along with a passion for sci-fi games.

Qualifications

• Minimum of 2 years of experience in community or brand communications.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Willingness to travel and work flexible hours.

Responsibilities

• Contribute to the development of communication strategies.
• Serve as a public-facing representative for Star Citizen.
• Create engaging community content and experiences.

Skills

Project management

Community engagement

Strategic thinking

Communication

Familiarity with Discord and social media

Education

Bachelor’s degree in Communications or Marketing

Job description

This role collaborates closely with marketing, development, and support teams to foster meaningful engagement, build lasting relationships, and amplify excitement across a global audience.

Responsibilities

• Contribute to the development and evolution of communication strategies and community channels, with a focus on continuous improvement
• Serve as a public‑facing representative for Star Citizen and Squadron 42, communicating on behalf of the brand across multiple channels and at events
• Collaborate with the content, video, and social media teams to align messaging and maximize reach
• Create engaging content and experiences such as editorial posts, contests, and events to build community loyalty and foster positive sentiment
• Design and execute community engagement opportunities for both in‑person and online events
• Manage prize and product fulfillment for community contests, tournaments, and giveaways
• Identify, nurture, and engage passionate community advocates for Star Citizen and Squadron 42
• Monitor community sentiment, trends, and emerging issues across social and owned platforms, providing timely insights to internal teams
• Gather and communicate actionable community feedback to game development teams, representing player sentiment, concerns, and suggestions
• Analyze content performance and community engagement data to inform optimization and innovation strategies
• Collaborate with the Moderation and Platform teams to support daily operations across the website and forums
• Act as a liaison between the community, Customer Service, and internal teams to address high‑priority issues and ensure clear, effective communication

Requirements

• Demonstrated ability to manage multiple projects and deadlines in a fast‑paced environment
• Familiarity with common community platforms (Discord, Reddit, Zendesk, forums, social media tools)
• Minimum of 2 years of experience in community or brand communications, including forum moderation and audience engagement
• Strong strategic thinking, leadership, and communication skills
• Willingness and ability to travel (including internationally) and work flexible hours, including evenings and weekends as needed

Pluses

• Bachelor’s degree in Communications, Marketing, or a related field, or equivalent professional experience
• Experience in online game or MMO development, community management, and/or marketing
• Training and/or experience in project management
• Genuine passion for sci‑fi games and immersive gaming communities

CIG Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.