Community Manager

Phusion Projects, LLC.; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Phusion Projects, LLC. seeks a Community Manager to enhance brand engagement across social platforms for brands like Four Loko and Overtime. This role involves managing direct interactions, building online communities, and ensuring brand voice consistency. The ideal candidate will have 1-3 years of experience in community management, possess strong copywriting skills, and be familiar with social media analytics tools.

Offering a salary range of $70,000 to $75,000 per year, benefits include comprehensive healthcare, paid holidays, and 401(k).

Qualifications

• 1–3 years of experience in community management and social media management.
• Experience managing brand accounts across platforms like Instagram, TikTok, and LinkedIn.
• Familiarity with current trends in social culture.

Responsibilities

• Build online communities that drive engagement and social growth.
• Manage consumer-facing customer service channels across platforms.
• Identify and manage relationships with creators and UGC partners.

Skills

Copywriting

Community Management

Social Media Engagement

Customer Service

Education

Bachelor’s degree in Marketing, Communications, Public Relations, or related field

Tools

Social Media Analytics Tools

Community Management Platforms

Job description

SUMMARY

The Community Manager is the voice of Phusion’s brands in the wild – shaping how consumers experience Four Loko, Overtime, and our broader portfolio in real time. This role owns every direct interaction across social platforms -- direct messages, comments, and customer service channels, ensuring each touchpoint reflects the brand’s voice, energy, and culture.

You live and breathe social culture, emerging trends, music, fashion, and everything in between. The ideal candidate is passionate about storytelling, social media engagement, and creating authentic connections that drive brand awareness and loyalty.

DUTIES AND RESPONSIBILITIES

Community Engagement & Relationship Building

• Build online communities that drive engagement, social growth, and contribute to retail and e-commerce performance.
• Respond to inbound messages and community engagement across platforms and online communities.
• Foster strong relationships with customers, fans, and influencers within the community.
• Ensure consistent brand voice and tone across all community interactions.
• Implement strategies to grow and nurture the brand’s online community.
• Identify, elevate, and activate opportunities with brand advocates and fans.
• Track engagement metrics and provide regular reports on community growth and activity.
• Share feedback from the community that can inform marketing, product, and customer experience improvements.

UGC & Creator Partnerships

• Identify, recruit, and manage relationships with micro‑creators and UGC partners.
• Coordinate deployment of partnered UGC campaigns alongside agency partners and marketing teams, serving as the central hub for programs.
• Maintain a pipeline of creator relationships.

Customer Service & Escalation

• Manage consumer‑facing customer service channels (social media, email channels, website inquiries, merch store returns, etc.).
• Triage and resolve product questions, complaints, and feedback.
• Track common issues and surface trends to the marketing and product teams.

COMPENSATION

The base pay range for this role is $70,000 - $75,000 per year.

This range is dependent on job‑related, non‑discriminatory factors such as experience, education, and skills. This position is also eligible for bonus awards.

Benefits include medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter & transit, paid holidays, paid time off, and 401(k).

QUALIFICATIONS

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field preferred.
• 1–3 years of experience in community management & social media management.
• Copywriting experience.
• Experience with high volume, high engagement brands where cultural relevance is critical is preferred.
• Experience with real‑time reactive content preferred.
• Experience managing brand accounts across platforms such as Instagram, TikTok, LinkedIn, Facebook, Reddit, or Discord.
• Familiarity with social media analytics tools and community management platforms.

COMPETENCIES

• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to hold computer or tablet
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• The employee must occasionally lift and/or move up to 50 pounds

Phusion Projects is an equal opportunity employer. Phusion recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status, as required by applicable law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.