Community Maintenance & Service Manager

Middleburg Communities; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Middleburg Communities is hiring a Service Manager to oversee all physical operations of the apartment community and coordinate maintenance and repair work. The role ensures curb appeal, quality of homes, timely service, and a positive work environment for the maintenance team while aligning with our Mission and Values.

This position reports to the Property Manager and emphasizes safety and customer satisfaction.

Responsibilities

• Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention.
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies; maintain accurate records.
• Provide information and training on property-specific needs including asbestos, lead, and plumbing deficiencies.
• Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and the "white glove" test.
• Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations.
• Ensure vacant apartments are in market-ready condition according to quality standards, downtime standards for the preparation of market-ready apartments, and determined time for upgrade unit turns and the "white glove" test.
• Follow expense guidelines, monitor operating expenses within budget, making recommendations for cost-saving strategies.
• Be responsible for purchasing adequate materials for timely service requests, vacant turns, inventory control and storage areas locked, inventory of assets, & utilization of maintenance materials.
• Communicate in writing anticipated capital needs and maintenance requirements for the operating budget.
• Assist the Property Manager in the development of the annual budget, business plan, and capital improvements.
• Coordinate all contracted services, soliciting and analyzing bids; ensure materials are accounted for and that the work has been performed properly prior to the release of payment.
• Supervise the use of community golf carts.
• Notify the Property Manager of solutions for any safety or liability concerns as well as preventative maintenance needs.
• Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA, and use of equipment.
• Attend training to receive additional regulatory and environmental certifications such as lead and asbestos, renovations/repairs, and HVAC.

Job description

Middleburg Communities is hiring a Service Manager to oversee all physical operations of the apartment community and coordinate maintenance and repair work. The role ensures curb appeal, quality of homes, timely service, and a positive work environment for the maintenance team while aligning with our Mission and Values.

This position reports to the Property Manager and emphasizes safety and customer satisfaction.