Community Loan Assistant I

First United Bank; Hugo (OK); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

First United Bank in Hugo, OK is seeking a Loan Assistant to support loan processing for consumer and real estate loans and to help customers with accounts and products. You will assist the loan officer with closing, booking, and document preparation, and handle inquiries about loans and accounts.

The role emphasizes exceptional customer service, accurate documentation, and collaboration with the banking team to maintain strong customer relationships.

Qualifikationen

• High school diploma or GED required or equivalent.
• Prior loan assistant experience preferred.
• Strong customer service and product knowledge.

Aufgaben

• Explains, promotes, and sells bank products based on customer needs.
• Supports relationship banking with ongoing customer contact and product knowledge.
• Assists loan officers with closing, booking loans, and document preparation.
• Assists customers with loan/credit applications and updates loan info.
• Ensures loan files have signatures, dates and correct data.
• Prepares/verifies loan documents, vesting, and closing details.
• Prepares and mails past due notices; handles inquiries about loans and accounts.
• Provides NADA values for customers and performs clerical duties as needed.

Kenntnisse

Customer service

Banking knowledge

Communication

Attention to detail

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Description

Summary

This position is responsible for providing exceptional service to bank customers by assisting with loans for consumer and real estate as well as utilizing knowledge of the various accounts and products offered by the bank.

Major Duties And Responsibilities (essential Functions)

• Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.
• Supports First United’s strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge.
• Provides administrative support to the loan officer including closing and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.
• Assists customers in filling out loan and/or credit applications. Updates loan information in computer.
• Ensures that loan files contain documents with proper signature, dates, and other relevant data.
• Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
• Prepares and closes deferrals. Provides assistance to the loan officer with exception reports.
• Answers telephone inquires and written inquires concerning loan processing and account information. Accepts loan payments.
• Prepares and mails past due letters and collection letters.
• Provides NADA values for customers.
• Performs variety of clerical duties requiring knowledge of departmental procedures.

Additional Duties And Responsibilities

• Handles customer complaints and escalates issues to supervisor as needed.
• Maintains cleanliness in and around work station.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by supervisor.

Employee Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Work Experience

• High school diploma or GED required.
• Prior banking experience preferred.
• Two to three years of prior loan assistant experience preferred.

Technical/Functional Competencies

• Basic mathematical skills.
• Proficient computer skills.
• Strong understanding of loans and loan products.
• Exceptional customer service skills.
• Good problem-solving and decision making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
• Ability to use e-mail, phone, and other communication tools are necessary.
• Willingness to accept additional responsibilities.
• Dependable and adheres to time lines and schedules.
• Takes initiative in development and completion of projects.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Hugo

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [e-mail] for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.