Commercial Loan Assistant

FirstBank Southwest; Rockwall (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Vision

HSA/FSA

Life Insurance/AD&D

Short-Term Disability

Long-Term Disability

401k with employer match

Vacation/Sick/Holiday pay

Tuition Reimbursement

Annual payrate increases

Incentive based bonuses

Job summary

FirstBank Southwest in Rockwall, TX is seeking a detail-oriented Loan Support Specialist to assist the Commercial Lending department with loan processing and administrative tasks.

You will prepare reports, handle file reviews, answer inquiries, and help maintain loan documentation with accuracy and compliance, contributing to customer service and portfolio growth.

Qualifications

• High School diploma or GED with 3 years banking or related experience.
• Associate degree with 1 year banking or related experience.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Provide loan support and administrative assistance to the Commercial Lending department.
• Process commercial, real estate and consumer loans including credit history, closing and funding.
• Answer calls, resolve inquiries, and route to the appropriate loan officer or department.
• Assist with loan documentation, maintenance and compliance reporting.

Skills

Microsoft Office

Education

High School diploma/GED

Associate Degree

Job description

Job Summary: Responsible for providing loan support, and highly skilled administrative and clerical support to the Commercial Lending department.

Education/Experience: A minimum of the following education/experience is required:

• High School diploma/GED and 3 years’ experience in banking and/or related field.
• Associate Degree and 1 year experience in banking and/or related field.

Job Specific Responsibilities:

• Performs administrative support duties to include preparing reports and documents, mailing correspondence, filing, copying, and scanning.
• Answers incoming telephone calls, resolve customer inquiries within prescribed authority, and when necessary directs calls to the appropriate loan officer or department.
• Serves as primary contact and provides administrative assistance to commercial loan officer(s).
• Develops new personal and commercial accounts to help enhance the Bank’s portfolio.
• Performs loan processing duties for commercial, real estate, and consumer loans to include:
• Obtaining applicant credit history
• Closing and funding loans
• Reviewing and processing all loan technical exceptions
• Following up on and processing all loan technical exceptions
• Dealing with Bank attorney and personnel at title companies for real estate closings
• Assisting customers in reviewing and researching loan and account histories
• Accepting loan payments
• Assisting with the collection of past due loans by making telephone calls, sending past due letters, and calling on past due customers
• Monitoring and updating new and used floor plans
• Remaining knowledgeable of loan documentation
• Preparing loan advance request forms and advances
• Prepares and logs loan maintenance to be sent to Loan Operations.
• Prepares loan checklists, CRA’s, and logging loans to be sent to Loan Operations.
• Processes NSFs, including calling customers on overdrawn accounts.
• Assists in the preparation of LARs on lines of credit for all commercial/real estate officers.
• Assists the Commercial Loan Department with LARs on a daily basis.
• Participates in an on-going comprehensive training program to maintain awareness of compliance regulations.
• Complies with Bank Secrecy Act and with operating controls and procedures; accountable for compliance with applicable consumer laws and regulations.
• Other duties as assigned.

Required Technical Knowledge:

• Microsoft Office, specifically Word and Excel

Expectations of an Employee:

• Treat all customers and fellow employees with respect
• Meet customer needs
• Conduct interactions with honest, ethical, and strong moral principles
• Perform at the highest level
• Take responsibility for actions
• Do what is expected
• Lead by example
• Work as a team
• Efficiently share information in a collaborating and proactive manner
• Pay attention to detail
• Solve problems
• Make sound decisions
• Show up for work and be on time
• Comply with all laws and regulations
• Complete all required training

Supervisory Responsibilities: None

Amount of Travel: None

Physical Requirements:

• May need to sit/stand for long periods of time
• Sustained visual concentration while working at the computer
• Typing on a keyboard for long periods of time
• Handle high stress environment
• Maintain professional appearance

Benefits Include:

• Medical, Rx, Dental, and Vision insurance
• HSA, FSA, and Limited FSA
• Employer paid and voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• Accident/Hospital Indemnity/Critical Illness voluntary plans
• Identify Theft Protection
• 401k with employer match
• Vacation, Sick Leave, and Holiday pay
• Tuition Reimbursement
• Annual payrate increases
• Incentive based bonuses

It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.