Commercial Loan Assistant III

First United Bank; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

First United Bank is seeking a Commercial Loan Assistant III to support consumer and real estate loan processing. You will assist with loan documentation, closing, and data entry while delivering exceptional customer service and maintaining accurate files.

Key responsibilities include preparing loan worksheets, ordering documents, and assisting the loan officer with deferrals and reports, ensuring compliance with policy and timeliness.

Qualifications

• High school diploma or GED required; banking experience preferred.
• Consumer and commercial loan experience preferred.
• Strong customer service and product knowledge are essential.

Responsibilities

• Explain, promote, and sell bank products based on customer needs.
• Provide administrative support to loan officer including closing and booking loans.
• Assist customers with loan/credit applications and update loan information.

Skills

Customer service

Communication

Detail oriented

Problem solving

Time management

Interpersonal skills

Documentation

Team player

Email/Phone communication

Initiative

Education

High school diploma or GED

Banking experience preferred

Consumer/Commercial experience preferred

Tools

Loan processing software

Microsoft Office

Job description

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That’s one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our “Get Started” section to take your first step to being a part of First United.

The Position

Job Title

Commercial Loan Assistant III

Job Description

SUMMARY

This position is responsible for providing exceptional service to bank customers by assisting with loans for consumer and real estate as well as utilizing knowledge of the various accounts and products offered by the bank.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.

• Supports First United’s strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge.

• Provides administrative support to the loan officer including closing and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.

• Assists customers in filling out loan and/or credit applications. Updates loan information in computer.

• Ensures that loan files contain documents with proper signature, dates, and other relevant data.

• Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.

• Prepares and closes deferrals. Provides assistance to the loan officer with exception reports.

• Answers telephone inquires and written inquires concerning loan processing and account information. Accepts loan payments.

• Prepares and mails past due letters and collection letters.

• Provides NADA values for customers.

• Performs variety of clerical duties requiring knowledge of departmental procedures.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Handles customer complaints and escalates issues to supervisor as needed.

• Maintains cleanliness in and around work station.

• Recommends to supervisor possible methods to improve department.

• Completes all required compliance exams on a yearly basis.

• Adherence to all First United Policies and Procedures.

• Dresses professionally.

• Other duties as assigned by supervisor.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High school diploma or GED required.

• Prior banking experience preferred.

• Consumer and Commercial experience preferred.

Technical/Functional Competencies

• Basic mathematical skills.

• Proficient computer skills.

• Strong understanding of loans and loan products.

• Exceptional customer service skills.

• Good problem-solving and decision making skills.

• Demonstrates good judgment.

• Strong organizational skills.

• Strong interpersonal skills and ability to work well with a wide range of people.

• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.

• Ability to use e-mail, phone, and other communication tools are necessary.

• Willingness to accept additional responsibilities.

• Dependable and adheres to time lines and schedules.

• Takes initiative in development and completion of projects.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Dallas-Uptown

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [e-mail] for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.