Community Liaison - Part-Time, Growth to Full-Time

BrightStar Care of Acton / Andover and Lowell; Tewksbury (MA); On-site; USD 30,000 - 47,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Donation matching

Wellness resources

Job summary

BrightStar Care of Acton / Andover and Lowell is seeking a relationship-driven, self-motivated Community Liaison for part-time work (≈20–25 hours/week) to grow our agency’s presence and drive new client admissions. The role focuses on developing strong referral partnerships, executing a consistent outreach route, converting inbound leads, and representing our brand with professionalism and empathy.

You will help families access the care they need while supporting growth.

Qualifications

• Knowledge of referral sources such as SNFs, hospitals, or physician offices.
• Understanding of consultative or relationship-based selling approaches.
• Strong communication, presentation, and relationship-building skills.
• Ability to work independently, manage route, stay organized and manage time effectively.
• Experience with CRM systems and Microsoft Office. HUBSPOT
• Familiarity with community networking, chamber events, and partnership-building.
• Valid driver’s license and reliable transportation.

Responsibilities

• Build and maintain relationships with referral sources—hospitals, SNFs, ALFs, hospice, physicians.
• Conduct regular in-person visits, drop-ins, tours, and networking events.
• Represent BrightStar Care at chamber meetings, health fairs, CEU events, and community functions.
• Host or coordinate in-services, lunch-and-learns, and community events.
• Generate new business through regular visits, calls, and networking events.
• Cultivate relationships with hospitals, physician offices, senior living communities, rehab centers, case managers, and social workers.
• Respond to all new inquiries within 1–2 hours during scheduled working hours.
• Conduct discovery conversations to understand client/family needs.
• Guide families through service options and next steps.
• Maintain a high lead-to-client conversion rate and meet sales targets.
• Develop and manage a weekly outreach route organized by geographic zones.
• Promote and cross-sell BrightStar Care services.
• Build and maintain tiered referral-source lists and track relationships in CRM.
• Track all activities in the CRM, including visits and outcomes.
• Review data weekly to identify opportunities, gaps, and priority accounts.
• Work with scheduling, nursing, and operations teams to ensure onboarding.
• Participate in weekly case coordination and pipeline meetings.
• Assist with events, community initiatives, and marketing campaigns.
• Provide feedback and follow-up updates to referral partners after admissions.
• Work with clinical and operations teams to ensure smooth onboarding.
• Support local marketing campaigns and sponsorship opportunities.
• Submit weekly sales activity summaries and territory performance reports.

Skills

Referral sources knowledge

Consultative selling

Communication skills

Independent work

CRM systems (HubSpot)

Community networking

Driver's license

Job description

BrightStar Care of Acton / Andover and Lowell is seeking a relationship-driven, self-motivated Community Liaison for part-time work (≈20–25 hours/week) to grow our agency’s presence and drive new client admissions. The role focuses on developing strong referral partnerships, executing a consistent outreach route, converting inbound leads, and representing our brand with professionalism and empathy.

You will help families access the care they need while supporting growth.