Community Liaison Manager

The Clancy Group; Andover (MN); In loco; USD 47.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Clancy Xtras

Cycle to work scheme

Employee Assistance Programme

Descrizione del lavoro

The Clancy Group is seeking a Community Liaison Manager to support the Southern Water contract. You will act as the primary contact between our teams, customers and the community, ensuring clear communication from project start to completion.

You will develop engagement plans, handle enquiries with professionalism, visit sites and attend community meetings, while building strong relationships and delivering social value across multiple projects. A UK driving licence is essential.

Competenze

• Experience in customer liaison, stakeholder engagement or community relations.
• Experience in utilities, infrastructure or construction sectors advantageous.
• Ability to manage multiple priorities across live projects.

Mansioni

• Act as main point of contact for customers, stakeholders and Southern Water.
• Develop and deliver customer communication plans for major projects.
• Manage complex customer enquiries and complaints.
• Build relationships with residents, businesses, local authorities and community groups.
• Provide updates on programme changes and milestones.
• Undertake regular site visits to engage with customers and stakeholders.
• Attend customer drop-in events and community meetings.

Conoscenze

Communication

Organisation

IT skills

Stakeholder engagement

Driving licence

Descrizione del lavoro

Community Liaison Manager

Company: The Clancy Group

Salary: £35,000 - £45,000

Location: Andover, SP10 1AA

Hours: Full-time

Job type: Permanent

Posting date: 26 Oct 2026

Closing date: 25 Nov 2026

We have an exciting opportunity for a Community Liaison Manager to join our team supporting our Southern Water contract. This is a key role, acting as the link between our operational teams, Southern Water, customers and local communities to ensure clear communication throughout the delivery of major infrastructure projects.

You’ll take ownership of customer engagement activities across multiple projects, helping to build positive relationships, minimise disruption and ensure customers remain informed from the start of a project through to completion.

Here are some of the activities you will be involved in...

• Acting as the main point of contact for customers, stakeholders and Southern Water throughout the delivery of planned and reactive works.
• Developing and delivering customer communication plans for major engineering projects.
• Managing complex customer enquiries and complaints, ensuring issues are resolved professionally and in a timely manner.
• Building positive relationships with residents, businesses, local authorities and community groups.
• Working closely with Operational, Project and Client Teams to provide accurate updates on programme changes, delays and project milestones.
• Undertaking regular site visits to engage directly with customers and stakeholders.
• Attending customer drop-in events, community meetings and local authority meetings where required.
• Identifying and delivering Social Value opportunities, including supporting schools, community groups and local initiatives.
• Monitoring customer satisfaction, analysing feedback and identifying opportunities to improve the customer journey.
• Supporting the continuous improvement of customer engagement processes and sharing best practice across the contract.
• Maintaining accurate customer records and producing reports for both Clancy and Southern Water.

We would love to hear from you if...

You'll have previous experience in a customer liaison, stakeholder engagement or community relations role, ideally within utilities, infrastructure, construction or a similar operational environment. Experience working on behalf of a client such as Southern Water, Thames Water or another utility provider would be highly advantageous.

You'll be confident building relationships with a wide range of stakeholders and comfortable managing sensitive or challenging conversations with professionalism and empathy. Strong communication, organisation and IT skills are essential, along with the ability to manage multiple priorities across a number of live projects.

We're looking for someone who enjoys taking ownership, works well independently and is equally comfortable collaborating with operational teams, clients and customers.

A full UK driving licence is essential, as the role involves regular travel, including site visits, customer meetings and community engagement events.

Flexibility to attend occasional evening meetings will also be required.

#CIVSOUTH

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at

24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

Proud member of the Disability Confident employer scheme