Community Liaison Director (Chatsworth)

EPIC Healthcare; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Chatsworth Commons Senior Living is seeking a motivated Community Liaison Director to lead marketing and outreach for the Chatsworth, CA community. You will build relationships with referral sources, conduct tours, and help achieve monthly occupancy goals.

The role requires strong communication, organizational skills, and the ability to work independently while collaborating with the team. This is a client-facing, on-site position focused on census growth and market presence.

Qualifications

• Strong communication and relationship-building skills.
• Outgoing, professional, and personable attitude.
• Excellent organizational and follow-up skills.
• Ability to build relationships within the senior living and healthcare community.

Responsibilities

• Build and maintain relationships with referral sources and partners.
• Follow up with new leads and convert inquiries into tours.
• Conduct engaging tours for prospective residents and families.
• Maintain CRM/lead database with accurate information.
• Develop marketing materials, outreach plans, and events.
• Collaborate with the Executive Director and management team on census-building strategies.

Skills

Communication skills

Relationship-building

Organizational skills

Outreach

CRM proficiency

Tools

CRM software

Job description

Join our team and help make a meaningful difference in the lives of seniors and their families!

Chatsworth Commons Senior Living is a pillar in assisted living in Chatsworth, CA.We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Chatsworth Commons Senior Living

20801 Devonshire St, Chatsworth, CA 91311

We are looking for a motivated, outgoing, and relationship-focused Community Liaison Director to lead our community’s marketing and outreach efforts. This role is responsible for building strong professional relationships, generating new leads, conducting community tours, and helping the community achieve its monthly occupancy goals.

What You’ll Do:

• Build and maintain strong relationships with referral sources, local professionals, and community partners.

• Follow up with new leads promptly and help turn inquiries into tours and move-ins.

• Conduct engaging tours and provide prospective residents and families with information about the community.

• Maintain accurate and up-to-date information in the CRM/lead database.

• Develop and maintain marketing materials, outreach plans, and community events.

• Conduct regular networking and community outreach visits — a minimum of 5 visits per week.

• Monitor the local senior living competitive landscape and maintain strong industry relationships.

• Collaborate with the Executive Director and management team on marketing and census-building strategies.

• Assist with the admissions process and ensure required paperwork is completed prior to move-in.

• Help train team members on marketing functions and tour procedures.

• Prepare and submit required marketing and census reports.

• Represent the community professionally at all times.

What We’re Looking For:

• Strong communication and relationship-building skills

• Outgoing, professional, and personable attitude

• Excellent organizational and follow-up skills

• Ability to build relationships within the senior living and healthcare community

• Comfortable conducting tours and speaking with prospective residents and families

• Ability to work independently while collaborating with a team

• Strong attention to detail and ability to manage multiple priorities

• Passion for serving seniors and creating a positive experience for residents and families

Why Join Us:

• Supportive leadership and ongoing training

• Opportunity for professional growth

• Collaborative and team-oriented environment

• Meaningful opportunity to make a difference in the lives of seniors and their families

Chatsworth Commons Senior Living is an equal opportunity employer and makes employment decisions on the basis of merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. Chatsworth Commons Senior Living will consider qualified applicants with criminal histories in a manner consistent with state, federal, or local law.