Community Liaison: Build Partnerships & Drive Growth

Elwyn; Media (Delaware County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical/Dental/Vision

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and  

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn is seeking a Community Liaison to expand its presence across southeastern Pennsylvania and southern New Jersey. You will build partnerships, manage referrals, and educate community partners about Elwyn’s programs.

Travel locally for meetings and events, develop marketing plans with program leaders, and track performance metrics to guide growth. This role requires strong communication, collaboration, and a commitment to Elwyn’s mission.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Education, Business Administration, Marketing, Communications, or related fields
• Two (2) years’ experience in behavioral health marketing; external marketing preferred
• Valid Driver’s License with reliable transportation; daily travel within territory
• Experience with clinical service program operation and service delivery for behavioral health and intellectual disabilities
• Not-for-profit business experience a plus
• Affiliations with service and industry associations
• Strong written and verbal communication; ability to develop and facilitate presentations
• Ability to set and achieve aggressive goals and track results
• Ability to manage multiple priorities in a fast-paced environment
• Proficient with Microsoft Office; Salesforce experience is a plus

Responsibilities

• Develop census growth for Elwyn’s service lines including Behavioral Health, Education, and IDD
• Develop and maintain referral networks with community organizations, healthcare providers, payers, and other groups
• Travel locally for face-to-face meetings, lunch & learns, presentations, and provider meetings
• Collaborate with Program Leaders and Admission & Business Development to create marketing plans
• Track and report performance metrics, competitive analyses, admissions growth, and market research
• Prospect growth opportunities outside the existing service area
• Build a referral source database and community contacts for marketing and admissions
• Share insights on trends with leaders to ensure growth and sustainability
• Promote Elwyn brand consistently across print and web collateral
• Attend community events and conferences to increase Elwyn’s presence
• Monitor referrals with Admission Coordinators for smooth transitions
• Demonstrate Elwyn core values and culture daily
• Monitor regulatory changes and adjust strategies accordingly
• Perform other duties as assigned

Skills

Behavioral health marketing

Customer interaction

Verbal communication

Written communication

Presentation skills

Time management

Organizational skills

Teamwork

Problem solving

Goal setting

Education

Bachelor’s degree in related fields

Equivalent years of related experience considered

Tools

Microsoft Office

Salesforce

Job description

Elwyn is seeking a Community Liaison to expand its presence across southeastern Pennsylvania and southern New Jersey. You will build partnerships, manage referrals, and educate community partners about Elwyn’s programs.

Travel locally for meetings and events, develop marketing plans with program leaders, and track performance metrics to guide growth. This role requires strong communication, collaboration, and a commitment to Elwyn’s mission.