Community Liaison

Elwyn; Media (Delaware County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical/Dental/Vision

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and  

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn is seeking a Community Liaison to expand its presence across southeastern Pennsylvania and southern New Jersey. You will build partnerships, manage referrals, and educate community partners about Elwyn’s programs.

Travel locally for meetings and events, develop marketing plans with program leaders, and track performance metrics to guide growth. This role requires strong communication, collaboration, and a commitment to Elwyn’s mission.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Education, Business Administration, Marketing, Communications, or related fields
• Two (2) years’ experience in behavioral health marketing; external marketing preferred
• Valid Driver’s License with reliable transportation; daily travel within territory
• Experience with clinical service program operation and service delivery for behavioral health and intellectual disabilities
• Not-for-profit business experience a plus
• Affiliations with service and industry associations
• Strong written and verbal communication; ability to develop and facilitate presentations
• Ability to set and achieve aggressive goals and track results
• Ability to manage multiple priorities in a fast-paced environment
• Proficient with Microsoft Office; Salesforce experience is a plus

Responsibilities

• Develop census growth for Elwyn’s service lines including Behavioral Health, Education, and IDD
• Develop and maintain referral networks with community organizations, healthcare providers, payers, and other groups
• Travel locally for face-to-face meetings, lunch & learns, presentations, and provider meetings
• Collaborate with Program Leaders and Admission & Business Development to create marketing plans
• Track and report performance metrics, competitive analyses, admissions growth, and market research
• Prospect growth opportunities outside the existing service area
• Build a referral source database and community contacts for marketing and admissions
• Share insights on trends with leaders to ensure growth and sustainability
• Promote Elwyn brand consistently across print and web collateral
• Attend community events and conferences to increase Elwyn’s presence
• Monitor referrals with Admission Coordinators for smooth transitions
• Demonstrate Elwyn core values and culture daily
• Monitor regulatory changes and adjust strategies accordingly
• Perform other duties as assigned

Skills

Behavioral health marketing

Customer interaction

Verbal communication

Written communication

Presentation skills

Time management

Organizational skills

Teamwork

Problem solving

Goal setting

Education

Bachelor’s degree in related fields

Equivalent years of related experience considered

Tools

Microsoft Office

Salesforce

Job description

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Overview

Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives. Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others.

We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

The Community Liaison plays a integral role in growing Elwyn’s presence by positioning Elwyn as the provider of choice across the southeastern Pennsylvania and southern New Jersey regions. The Community Liaison establishes & nurtures relationships with community partners to strengthen collaboration and referral activities that result in an excess of budgeted admissions that support Elwyn’s strategic plan.

Essential Duties And Responsibilities

• Responsible for census development and growth of Elwyn’s service lines, including Behavioral Health, Education, and Intellectual & Development Disability programs for children and adults.
• Develop and maintain referral networks with community organizations, healthcare providers, payers, and other relevant groups to foster reciprocal referral relationships.
• Daily activities include local travel to conduct face-to-face meetings, development and facilitation of lunch & learns, delivering presentations, planning and attending provider meetings, etc. to educate on and promote Elwyn’s community programs.
• Collaborate with Elwyn’s Program Leaders and Elwyn’s Admission & Business Development teams to develop a marketing plan that supports our strategic goals & objectives.
• Utilizes tools to track and report performance metrics, competitive analyses, admissions growth, and market research.
• Prospect for growth opportunities outside of Elwyn’s existing service area.
• Develop a referral source database, along with community contacts, to assist with marketing and admissions to the programs.
• Identifies trends, both positive and negative, that impact marketing and admissions and shares this feedback along with recommended solutions to the leaders within impacted programs to ensure continuous growth of service offerings and sustainability in all program areas.
• Serves as a steward and key promoter of the organizationally approved Elwyn brand to ensure consistency in message delivery of print and web collateral.
• Maintains membership in community organizations, committees, advocacy groups and regularly attends meetings to establish Elwyn’s presence in the community.
• Attends community events and conferences, both locally and across the region, to increase Elwyn’s presence and to position Elwyn as an industry leader.
• Ongoing collaboration with the Admission Coordinators to monitor referrals to ensure a smooth transition.
• Demonstrates the corporate Core Values and Mission and culture in daily work.
• Monitors changes in competitive practices, rules, regulations, and laws.
• Performs other duties as assigned.

Qualifications

• Bachelor’s in Human Services, Social Work, Psychology, Education, Business Administration, Marketing, Communications, or related fields; in lieu of undergraduate degree, equivalent years of directly related experience may be considered in addition to required experience below.
• Two (2) years’ experience in behavioral health marketing. Experience in external marketing preferred.
• Valid Driver’s License with reliable transportation. Daily travel expectations within assigned territory.
• Experience with clinical service program operation and service delivery knowledge to those with behavioral health and intellectual disabilities.
• Experience in not-for-profit business a plus.
• Affiliations with service and industry associations.
• Demonstrated exceptional skills in customer interaction, collaboration, verbal communication, and developing and facilitating presentations; demonstrated strong written communication skills.
• Known for setting and achieving aggressive goals.
• Skill for tracking and reporting goals and results.
• Demonstrated ability to work effectively as part of a team.
• Ability to develop solutions managing multiple constituencies and points of view.
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities.
• Demonstrated strong attention to detail.
• Demonstrated strong time management and organizational skills.
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions.
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Salesforce experience is a plus.
• Must have current, valid driver’s license in state of residence, three (3) years driving experience in the United States, and acceptable driving record.

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Know Your Rights: Workplace discrimination is illegal.