Community Liaison

BRISTOL HOSPICE - EAST BAY LLC; Walnut Creek (CA); On-site; USD 52,348 - 66,124; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA & 401(k)

Mileage Reimbursement

Advanced Training

Job summary

Bristol Hospice – Walnut Creek, CA is seeking a Community Liaison to build relationships with healthcare professionals, community organizations, and local stakeholders, raising awareness of our hospice services.

This full-time, day-shift role requires an active LVN license in California, 1–2 years hospice sales experience, and strong communication skills. You will coordinate referrals, support intake, and educate patients and families about hospice philosophy and care.

Qualifications

• Active LVN license in California.
• 1–2 years hospice sales experience preferred.
• Excellent verbal and written communication skills.
• Ability to walk/stand for long periods.
• Willingness to maintain systems knowledge.

Responsibilities

• Educate community about hospice care and Bristol services.
• Audit charts to ensure compliance.
• Coordinate referrals and admissions with clinicians.
• Respond promptly to referrals and customer inquiries.
• Follow intake processes and documentation.

Skills

Communication skills

Observation skills

Verbal communication

Written communication

Flexibility

Mobility/Walking ability

Education

LVN license CA

Job description

Job Details: Location: Bristol Hospice – Walnut Creek, CA. Position Type: FT Hourly. Salary Range: $38.50–$48.00 per hour. Job Shift: Day.

Are you passionate about building relationships, connecting people with valuable resources, and making a positive impact?

As a Community Liaison, you will serve as the face of our organization, fostering partnerships with healthcare professionals, community organizations, and local stakeholders to increase awareness of our services and support those in need.

Bristol Hospice is a nationwide industry leader committed to providing a family‑centered approach in the delivery of hospice services throughout our communities. We are dedicated to treating all patients and families entrusted to our care with the highest level of compassion, respect, and dignity.

Our Culture

• Integrity: We are honest and professional.
• Trust: We count on each other.
• Excellence: We strive to always do our best and look for ways to improve and excel.
• Accountability: We accept responsibility for our actions, attitudes, and mistakes.
• Mutual Respect: We treat others the way we want to be treated.

Responsibilities

• Ensure the educational needs of the community related to hospice care and services are assessed and met on an ongoing basis.
• Continuously conduct audit and review of charts to ensure compliance.
• Establish and monitor community, customer, and patient perceptions of Bristol Hospice as a high‑quality provider of hospice services in the community.
• Maintain comprehensive working knowledge in the field of community needs. Receive hospice referrals. Conference with Clinical Supervisor and/or Director of Patient Care Services to collaborate and schedule intake activity.
• Follow intake referral processes.
• Serve as a liaison between facility, physicians, hospitals, skilled nursing facilities, and community and hospice program with coordination of referrals/admission process and services.
• Promptly respond to customer and referral source requests and concerns.
• Complete consent forms as assigned and indicated.
• Submit associated documentation in accordance with administrative processes.
• Provide patient/family education related to hospice philosophy and care.
• Comply with accepted professional standards of practice and principles.
• Other duties as assigned.

Work Environment

• Must comply with company policies, procedures, and processes in addition to Hospice rules and regulations.
• Must be dependable and flexible in work schedule.
• Must comply with harassment and discrimination policies.
• Must foster good working relationships.
• Must be a licensed driver with licensed automobile that is insured in accordance with organization/state requirements and is in good working order.
• Must be willing to submit to a criminal background check as well as a drug/alcohol screening upon hire and periodically thereafter.

Physical Environment

• Must demonstrate vital sensory abilities including near vision, far vision, perceptual speed, visual color discrimination, depth perception and hearing sensitivity.
• Must have finger dexterity, arm‑hand steadiness, and manual dexterity.
• Must be able to communicate with patients, families, and other health care workers. Speech clarity, speech recognition, and written expression are vital abilities for performing the job.
• Will be required to lift heavy items on a frequent basis. Must be able to lift and carry up to 50 lbs. with or without assistance and must be able to spend a prolonged amount of time standing, walking, bending, and stretching.
• Must possess the ability to deal with stressful situations. Must be compassionate without becoming personally involved with the patients, and their families.
• Other duties as assigned.

Requirements

• Active LVN license in the state of California.
• One to two years of experience in Hospice Sales preferred.
• Must have excellent observation, verbal, and written communication skills, problem‑solving skills.
• Must be able to perform prolonged or considerable walking or standing.
• Must be able to lift supplies and equipment.
• Must be able to perform considerable reaching, stooping, bending, kneeling, and/or crouching.
• Must have visual acuity and hearing.
• Must be flexible in work hours.
• Must possess a willingness to maintain comprehensive working knowledge regarding information systems and applicable software programs.

Benefits

• Tuition Reimbursement.
• PTO and Paid Holidays.
• Medical, Dental, Vision, Life Insurance, and more.
• HSA & 401(k) available.
• Mileage Reimbursement for applicable positions.
• Advanced training programs.
• Passionate company culture committed to the highest standard of care in the hospice industry.

EEOC Statement

Bristol Hospice is an equal‑opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.