Community Liaison

Pennant Group; Casa Grande (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

The Pennant Group, Inc. is a holding company providing healthcare services through home health and hospice agencies and senior living communities across the United States.

This role focuses on building and maintaining relationships with customers and referral sources, while negotiating service contracts and expanding payer opportunities. The successful candidate will lead marketing strategies, collaborate with cross-functional teams, and ensure compliant, effective outreach in hospice

Qualifications

• Bachelor’s degree in marketing, business administration, or related field; Master’s degree preferred.
• Minimum of three years’ experience in health care marketing management, preferably in hospice care operations.
• Proven ability to market aggressively and negotiate with customers and community stakeholders.
• Strong knowledge of corporate business management and public relations.
• Excellent communications, negotiation, and interpersonal skills; autonomous and organized.

Responsibilities

• Establish and maintain positive relationships with customers and referral sources.
• Respond to customer requests and concerns; negotiate service contracts with payers.
• Monitor and improve payer relationships and third-party reimbursements.
• Develop strategies for marketing opportunities to address customer needs.
• Maintain knowledge of markets, regulators, and competitor positioning.

Skills

Healthcare marketing

Negotiation

Public relations

Communication

Autonomy & organization

Flexibility & cooperation

Education

Bachelor’s degree in marketing or related field

Master’s degree preferred

Job description

JOB DESCRIPTION SUMMARY

Responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Adheres to all laws, statutes and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials.
• Ensures maximum third-party reimbursement through effective negotiation of service contracts with managed care organizations, government agencies, and other payers.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Builds and monitors community, customer, payer and patient perceptions of Organization’s Name as a high-quality provider of services.
• Assist in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge of the Agency markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by the Agency.
• Monitors and reports cost effectiveness of marketing efforts.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

• Bachelor’s degree in marketing, Business Administration, or related field, Masters
• degree preferred.
• At least three years’ experience in health care marketing management preferably in hospice care operations.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.