Community Leasing Specialist

Axiom Properties, Inc.; DeKalb (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Disability insurance

Rent discount

Life insurance

Paid time off

Tuition reimbursement

Employee Assistance Program

Telehealth program

Holiday pay

HSA contributions

Pet insurance

Job summary

Lincolnshire West Apartments in DeKalb, IL is seeking a Community Leasing Specialist to guide prospective residents through the leasing process and maintain strong occupancy. You will present model units, answer inquiries, and support marketing efforts in a fast-paced apartment community.

This role requires exceptional communication, organizational skills, and a customer-focused approach. Weekend hours may be required, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Previous experience in residential apartment leasing or related customer-facing roles.
• Excellent verbal and written communication skills.
• Ability to build rapport with prospects and residents while maintaining professionalism.
• Strong organizational skills to manage multiple prospects.
• Proficiency with property management software and CRM; MS Office a plus.
• Ability to work weekends and flexible hours.

Responsibilities

• Conduct apartment tours highlighting features, amenities, and neighborhood benefits.
• Manage inbound leasing inquiries through phone, email, internet leads, and walk-in traffic.
• Follow up with prospects and maintain consistent communication throughout the leasing process.
• Process rental applications and assist with lease preparation and execution.
• Maintain accurate prospect traffic, leasing activity, and resident information in property management software.
• Support resident retention efforts through lease renewals and resident relationship building.
• Assist with marketing initiatives, outreach efforts, and community events designed to increase occupancy.
• Ensure all model apartments, vacant homes, and common areas are presented professionally.
• Maintain knowledge of apartment availability, pricing, specials, and market conditions.
• Deliver exceptional service while adhering to Fair Housing and company policies.

Skills

Communication

Rapport building

Organizational skills

CRM software

MS Office

Tools

AppFolio

Yardi

Entrata

OneSite

RealPage

Job description

Community Leasing Specialist | Lincolnshire West Apartments | DeKalb, IL

Help people find more than an apartment. Help them find home.

Lincolnshire West Apartments is seeking an energetic, relationship-focused Community Leasing Specialist to join our team in DeKalb, Illinois. If you enjoy connecting with people, showcasing apartment homes, and creating exceptional resident experiences, this is an excellent opportunity to build your career with a growing residential property management organization.

In this role, you'll be the first impression of our community, guiding prospective residents through the leasing process while helping maintain strong occupancy and resident satisfaction. We're looking for someone who thrives in a fast-paced apartment management environment and has a genuine passion for residential leasing.

Pay & Schedule

• Pay: $19.00-$24.00 plus commission
• Employment Type: Full-Time

What You'll Do

• Conduct apartment tours and highlight community features, amenities, and neighborhood benefits.
• Manage inbound leasing inquiries through phone, email, internet leads, and walk-in traffic.
• Follow up with prospects and maintain consistent communication throughout the leasing process.
• Process rental applications and assist with lease preparation and execution.
• Maintain accurate prospect traffic, leasing activity, and resident information in property management software.
• Support resident retention efforts through lease renewals and resident relationship building.
• Assist with marketing initiatives, outreach efforts, and community events designed to increase occupancy.
• Ensure all model apartments, vacant homes, and common areas are presented professionally.
• Maintain knowledge of apartment availability, pricing, specials, and market conditions.
• Deliver exceptional service while adhering to Fair Housing and company policies.

Knowledge, Skills & Experience

Required Qualifications

• Previous experience in residential apartment leasing, multifamily housing, property management, hospitality, or a related customer-facing role preferred.
• Excellent verbal and written communication skills.
• Ability to build rapport with prospects and residents while maintaining professionalism.
• Strong organizational skills with the ability to manage multiple prospects and priorities simultaneously.
• Proficiency with property management software, CRM systems, and Microsoft Office applications a plus.
• Ability to work weekends and flexible hours as business needs require.

Preferred Qualifications

• Experience with apartment leasing software such as AppFolio, Yardi, Entrata, OneSite, RealPage, or similar platforms.
• Knowledge of Fair Housing regulations and multifamily housing practices.
• Proven success achieving occupancy, leasing, or renewal goals within an apartment community.

What We Offer

• Opportunity for professional growth through training programs
• 401(k), company match up to 4% and fully vested upon participation
• Medical, dental & vision insurance
• Short-term and long-term disability insurance
• Employee rent discount
• Employer paid group life insurance
• Voluntary life insurance
• Paid time off
• Tuition reimbursement
• Employee Assistance Program
• Allstate supplemental insurance
• Vet Pet Insurance
• Employer paid virtual telehealth program
• Holiday pay – 6 company-wide holidays and 3 flexible holidays
• Employer HSA monthly contribution

Why Join Lincolnshire West Apartments?

At Lincolnshire West Apartments, our team members play a vital role in creating a welcoming community where residents feel at home. You'll have the opportunity to build meaningful relationships, contribute to the success of a thriving apartment community, and grow your career with a company that invests in its people.