Community IT & Networks Technician — VPN/VOIP Support

Green Hills Communications; United States; Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Green Hills Communications in Breckenridge, MO / Higginsville, MO is seeking a Business Services Technician I to install, troubleshoot, and support business technology services for community customers.

You will work with end users to resolve issues, configure hosted IP phone services, VOIP, and internal phone systems, and travel to customer sites for deployments and projects. Strong troubleshoot and hardware/software knowledge are essential.

Qualifications

• Associates degree required or at least 2 years of experience, Bachelor’s degree preferred.

Responsabilités

• Installs and troubleshoots POTS services, internet access services, hosted services (including hosted IP phone service), and data backup services for all business customers.
• Work with end users to understand their problems and then resolve their problems with minimal supervision.
• Provide technical support for a variety of network products ranging from simple un-managed switches to multiple vendor firewall and Internet security devices. This support includes supporting customers with multiple sites and complex VPN configurations.
• Setup, configure, and handle trouble calls for all hosted (VOIP) phone services
• Manage and support internal phone systems at all sites
• Answer trouble calls from business customers to determine best avenue for solution
• Setup and configure desktop workstations prior to deployment to business customer sites
• Support other Business Services Technicians to give remote support to Business customers during high volume situations or absences
• Assist Information Systems Manager with internal PC’s and printers
• Travel to customer sites and assist with large phone system deployments and projects
• Perform other related duties as assigned

Connaissances

Troubleshooting

Customer communication

Windows & Server

Formation

Associates degree or 2+ years experience

Outils

Firewall devices

VPN configurations

Networking diagnostic tools

Description du poste

Green Hills Communications in Breckenridge, MO / Higginsville, MO is seeking a Business Services Technician I to install, troubleshoot, and support business technology services for community customers.

You will work with end users to resolve issues, configure hosted IP phone services, VOIP, and internal phone systems, and travel to customer sites for deployments and projects. Strong troubleshoot and hardware/software knowledge are essential.