Community Insurance Advocate | Customer Growth & Service

Sharon Guilliams - State Farm Agent; Wooster (OH); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Sharon Guilliams State Farm is seeking a Multiline Representative to assist customers with their insurance needs and to build lasting relationships within Wooster and the surrounding community. You’ll listen first, explain options, and deliver personalized plans that protect what matters most.

You will support daily operations, engage in local marketing efforts, and help teammates deliver a consistent, high‑quality customer experience in a fast-paced environment.

Qualifications

• Experience in customer service, business support, or insurance preferred.
• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Customer service

Communication

Relationship building

Sales support

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sharon Guilliams State Farm is seeking a Multiline Representative to assist customers with their insurance needs and to build lasting relationships within Wooster and the surrounding community. You’ll listen first, explain options, and deliver personalized plans that protect what matters most.

You will support daily operations, engage in local marketing efforts, and help teammates deliver a consistent, high‑quality customer experience in a fast-paced environment.