Community Inclusion Manager - Lead Impact & Empowerment

GWC Connects; Whitehall (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill is seeking a Community Integration Manager to lead a team supporting individuals with developmental disabilities, fostering independence, relationships, and community engagement. The role blends office, program site, and community-based work with a focus on person-centered support and empowerment.

You will manage daily operations, partnerships with families and providers, and ensure services meet goals while maintaining safety, compliance, and continuous improvement across programs.

Qualifications

• Associate's or Bachelor's degree in a related field preferred.
• Experience working with individuals with developmental or intellectual disabilities preferred.
• Previous supervisory, leadership, or team management experience.
• Strong communication, organizational, and decision-making skills.
• Ability to coach, motivate, and develop employees.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Flexibility and adaptability in a fast-paced environment.
• Knowledge of state and federal regulations related to developmental disability services.
• Ability to obtain and maintain all required certifications.
• Ability to pass a DOT physical examination or obtain physician clearance for transportation duties.

Responsibilities

• Recruit, train, coach, and support Community Coordinators, Direct Care Staff, and Floaters.
• Foster a positive, accountable, and person-centered team culture.
• Provide ongoing performance feedback, professional development, and supervision.
• Build and maintain partnerships with local businesses, volunteer organizations, and community groups.
• Support individuals in developing skills, relationships, and meaningful community connections.
• Promote opportunities that encourage independence, informed choice, and self-advocacy.
• Monitor programs to ensure services are safe, inclusive, and aligned with individual goals.
• Ensure compliance with state, federal, and organizational standards.
• Oversee participant transportation and ensure safe, reliable travel experiences.
• Collaborate with families, providers, and interdisciplinary teams.
• Assist with scheduling, staffing coverage, and operational needs as they arise.
• Oversee participant funds and activity budgets.
• Ensure accurate financial documentation and responsible use of resources.
• Step in to transport participants, provide staffing coverage, or assist during emergencies.
• Support staff and participants through unexpected or challenging situations.

Skills

Leadership

Supervisory

Team management

Communication

Organization

Decision-making

Coaching

Problem-solving

Adaptability

Education

Associate's or Bachelor's degree

Job description

Goodwill is seeking a Community Integration Manager to lead a team supporting individuals with developmental disabilities, fostering independence, relationships, and community engagement. The role blends office, program site, and community-based work with a focus on person-centered support and empowerment.

You will manage daily operations, partnerships with families and providers, and ensure services meet goals while maintaining safety, compliance, and continuous improvement across programs.