Community Impact & Outreach Liaison

QTS Data Centers; Texas; On-site; USD 75,000 - 115,000; Full time

Job summary

QTS Data Centers in the United States seeks a Community Liaison to be the face of the company in local communities, building trust, addressing concerns, and coordinating with internal teams. You will manage community relations, organize updates, and lead engagement efforts across residents, businesses, and government partners.

The role involves partnering with the Community Impact, Economic Development, and Communications teams to ensure transparent messaging, timely responses, and proactive

Qualifications

• Five or more years of experience in community engagement, public affairs, government relations, or a related field.
• Bachelor's degree in Public Affairs, Political Science, Communications, Business, or related professional experience.
• Experience collaborating directly with communities, particularly in industries involving land use, infrastructure, or large-scale development projects.
• Demonstrated ability to collaborate cross functionally in a high volume, fast paced, dynamic organization.
• Experience in crisis response and managing public opposition to development projects.
• Demonstrable action-oriented leadership.
• Exceptional communication and public speaking skills, with the ability to engage with diverse stakeholders in a respectful and solution-driven manner.

Responsibilities

• Serve As QTS’s Primary Local Representative To Establish, Strengthen And Maintain Relationships Built On Trust, Transparency And Respect In a Geographic Region, Engaging Directly With Residents, Businesses, Government Officials, Civil Society, Faith-based Organizations, And Advocacy Groups.
• Establish a QTS community presence, acting as a first point of contact to share project updates, field community questions, and address concerns.
• Organize opportunities to share project updates and solicit community feedback.
• Serve as lead on Community Complaint Management as detailed in QTS Complaint Management Procedure to ensure community concerns are managed fairly, transparently and in a timely manner – including escalation as needed.
• Attend public meetings, events, hearings, and town halls to engage with local stakeholders, share QTS updates, solicit feedback, and demonstrate that QTS is an active member of the community.
• Partner with the QTS Community Impact Team to assess community development priorities to identify fit-for purpose partnerships and volunteer opportunities that align with QTS values and goals.
• Support Economic Development and Government Relations teams to navigate regulatory, permitting and policy environments to enable business continuity and meet project milestones.
• Partner with Communications & Brand teams to ensure consistent messaging, enable telling the QTS Story, and support the media team to engage with appropriate local media.
• Update and utilize Community Assessment tool to inform development and execution of engagement strategy and plan.
• Provide insights to internal QTS teams on community sentiment, key stakeholders, community priorities, and existing and emerging risks.
• Consistently update the key stakeholder map.
• Lead annual stakeholder engagement strategy, planning, and resource requests.
• Adhere to QTS requirements for tracking and reporting community engagement activities.

Skills

Verbal communication

Written communication

Interpersonal skills

Independent work

Team collaboration

Flexibility

Multitasking

Time management

Education

Bachelor's degree

Master's degree

Job description

QTS Data Centers in the United States seeks a Community Liaison to be the face of the company in local communities, building trust, addressing concerns, and coordinating with internal teams. You will manage community relations, organize updates, and lead engagement efforts across residents, businesses, and government partners.

The role involves partnering with the Community Impact, Economic Development, and Communications teams to ensure transparent messaging, timely responses, and proactive