Community Impact Officer

Jobtailor; Irvine (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Umpqua Bank is seeking a seasoned Community Impact professional to liaise with nonprofits, government agencies, and diverse communities. You will lead philanthropic and economic development initiatives, identify lending opportunities in underserved markets, and drive CRA programs across multiple regions.

The role requires data analysis, compliance experience, and strong stakeholder management. Travel will be frequent, and a proactive, collaborative mindset is essential.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5+ years in corporate responsibility including nonprofit relationships, community engagement, volunteerism, philanthropy, or CRA compliance.
• Strong external and internal relationship management.
• Ability to represent the bank in community and economic development activities and build relationships with nonprofits, government agencies, and underserved communities.
• Strong experience in data analysis and compliance including audits and exams.
• Experience designing and improving programs targeting low-to-moderate-income communities.
• Navigate complex stakeholder environments focused on equitable philanthropic investments.
• Knowledge of Mortgage Lending, Small Business Banking, Financial Education, Workforce/Economic Development, and Affordable Housing.
• Experience with strategic planning for full state markets.
• General banking knowledge and identifying opportunities in underserved markets.
• Ability to work across public, private, nonprofit sectors.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Proficiency with MS Office and related tools.
• Must be registered as an MLO under SAFE Act; Bank Closed-End MLO authorization; Truth-in-Lending Act compliance.

Responsibilities

• Serve as liaison between the bank and community organizations across its footprint.
• Support community impact strategies and manage philanthropic and economic development initiatives.
• Identify opportunities to expand lending and investment in underserved markets.
• Represent the bank in community and economic development activities.
• Build relationships with nonprofits, government agencies, and LMI and minority communities.
• Lead and support community impact, CRA, and Community Benefits Agreement campaigns and outreach strategies.
• Support community impact data analysis and audit and compliance exam tasks.
• Act as a business development and referral source in large, complex markets.
• Identify and refer business lending opportunities and develop processes for LMI opportunities.
• Facilitate policies for high-impact philanthropic and community development programs.
• Provide strategic planning and market analysis across assigned regions.
• Manage Regional Community Impact Leadership Committees.
• Participate in programs targeting LMI individuals and communities.
• Source and structure bank investments in LIHTC, NMTC, SBIC, and related grants/PRIs.
• Comply with federal, state, and local consumer protection laws and bank regulations.
• Complete required training and maintain knowledge of applicable policies and regulations.
• Coach, mentor, or train others as SME when requested.
• Foster Umpqua corporate culture and personal initiative.
• Perform other duties as assigned.

Skills

Relationship Management

Communication Skills

Interpersonal Skills

Coaching and Mentoring

Presentation Skills

Data Analysis

Compliance Audits

Market Analysis

Stakeholder Management

Philanthropy

Economic Development

Lending Opportunities

Education

Bachelor's Degree in Public Administration or related field

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Outlook

Job description

• Serve as a key liaison between the bank and community organizations across its footprint


• Support community impact strategies and manage philanthropic and economic development initiatives


• Identify opportunities to expand lending and investment in underserved markets


• Represent the bank in community and economic development activities


• Build relationships with nonprofits, government agencies, and low-to-moderate-income and majority-minority communities


• Lead and support community impact, CRA, and Community Benefits Agreement campaigns, efforts, and outreach strategies


• Support community impact data analysis and audit and compliance exam tasks


• Act as a business development and referral source in large, complex, and highly sensitive target markets


• Identify and refer business lending opportunities and help create processes that increase opportunities in low-to-moderate-income communities


• Facilitate policies and procedures for high-impact philanthropic and community development programs


• Provide strategic planning and market analysis across assigned regions


• Manage Regional Community Impact Leadership Committees


• Participate in programs targeting low-to-moderate-income individuals, families, and communities


• Source, analyze, and structure bank investments in LIHTC, NMTC, SBIC, equity investments, community development grants, and PRIs


• Comply with applicable federal, state, and local consumer protection laws and bank regulations


• Complete required annual or job-specific training and maintain knowledge of applicable policies and regulations


• Coach, mentor, or train others and teach coursework as a subject matter expert when requested


• Foster the Umpqua corporate culture and model personal initiative


• Perform other duties as assigned

Requirements

• Bachelor's Degree in Public Administration, Non-Profit Management, Business or related field, or equivalent work experience required


• 5+ years of experience in corporate responsibility, including nonprofit relationships, community engagement, volunteerism, philanthropy, or CRA compliance


• Strong external and internal relationship management


• Proven ability to represent the bank in community and economic development activities and build relationships with nonprofits, government agencies, and low-to-moderate-income and majority-minority communities


• Strong experience in data analysis and compliance, including audit and compliance exams


• Experience designing, developing, implementing, and improving programs targeting low-to-moderate-income individuals, families, and communities


• Skill navigating complex stakeholder environments focused on equitable and targeted philanthropic investments


• Knowledge of Mortgage Lending, Small Business Banking, Financial Education, Workforce and Economic Development, and Affordable Housing


• Experience with strategic planning for full state markets


• General banking business knowledge and experience identifying and developing business opportunities in underserved markets


• Ability to work across public, private, and nonprofit sectors


• Excellent written and verbal communication, presentation, and interpersonal skills


• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and other applications


• Must be registered as an MLO under S.A.F.E. Act requirements


• Authorized to act as a Bank Closed-End MLO and comply with Truth-in-Lending Act and Regulation Z loan-originator requirements


• Frequent travel required

Core Competencies

Demonstrates expertise in community engagement, philanthropic program development, and compliance with banking regulations. Proven ability to build relationships across diverse sectors and manage initiatives that support low-to-moderate-income communities.

Highest-signal resume keywords

• Community Engagement


• Data Analysis and Compliance


• Philanthropic Program Development


• Mortgage Lending Knowledge


• Strategic Planning

ATS Optimization Keywords

Hard Skills

• Data Analysis


• Program Development


• Community Development


• Business Development


• Compliance Audits


• Market Analysis


• Stakeholder Management


• Philanthropy


• Economic Development


• Lending Opportunities

Soft Skills

• Relationship Management


• Communication Skills


• Interpersonal Skills


• Coaching and Mentoring


• Presentation Skills

Certifications & Qualifications

• MLO Registration under S.A.F.E. Act


• Bank Closed-End MLO Authorization

Industry Keywords

• Community Reinvestment Act (CRA)


• Low-Income Housing Tax Credit (LIHTC)


• New Markets Tax Credit (NMTC)


• Small Business Investment Company (SBIC)


• Community Development Grants


• Affordable Housing


• Financial Education


• Workforce Development


• Consumer Protection Laws


• Truth-in-Lending Act

Tools & Technologies

• Microsoft Office Suite


• Word


• Excel


• PowerPoint


• Outlook