Community Housing & Tenant Programs Coordinator

Breaking Ground; New York (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Breaking Ground is seeking a Tenant Services Coordinator to oversee the Tenant Services Office, coordinate program planning, and enhance tenant interaction with staff and partner agencies. The role emphasizes community outreach and collaboration across buildings to support safe, secure, and well-managed permanent housing.

The position entails a 35-hour work week, with Monday–Friday 9:00 am–5:00 pm, some evenings/weekends, and potential travel between two borough sites.

Qualifications

• Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience.
• Excellent writing, interpersonal, and organizational skills.
• Ability to multitask and shift easily between tasks.
• Ability to work with diverse population, including persons with chronic mental illness.
• Outgoing and easily approachable nature preferred.
• Bachelor’s Degree or equivalent experience.
• Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access.

Responsibilities

• Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
• Oversee development and implementation of a wide range of programs and activities for residents
• Recruit and manage tenant and external volunteer opportunities
• Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
• Manage program budget
• Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies
• Liaise with tenants to address needs and concerns as needed
• Accompany tenants on off-site excursions or events arranged by Breaking Ground
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
• Perform other duties as assigned

Skills

Writing skills

Interpersonal skills

Organizational skills

Multitasking

Communication

Education

Bachelor's Degree or equivalent experience

Tools

MS Word

Excel

Publisher

Access

Job description

Reporting to the Assistant Director, Tenant and Aging Services, the Tenant Services Coordinatoroversees the operation of the Tenant Services Office. This department helps to provide safe, secure, and well managed permanent housing and contributes to Breaking Ground’s overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The Tenant Services Coordinator coordinates program planning,organizes tenant participation in planned activities and workshops, and provides community outreach as needed. The Tenant Services Coordinator works closely with Building Management, Permanent Housing, and partner agencies.

This position has a 35-hour work week. Hours are Monday- Friday, 9.00 am – 5.00 pm, with some evening and weekend flexibility. This position may require travel between 2 building sites in the same borough. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
• Oversee development and implementation of a wide range of programs and activities for residents
• Recruit and manage tenant and external volunteer opportunities
• Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
• Manage program budget
• Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies
• Liaise with tenants to address needs and concerns as needed
• Accompany tenants on off-site excursions or events arranged by Breaking Ground
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience
• Excellent writing, interpersonal, and organizational skills
• Ability to multitask and shift easily between tasks
• Ability to work with diverse population, including persons with chronic mental illness
• Outgoing and easily approachable nature preferred
• Bachelor’s Degree or equivalent experience
• Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access