Tenant Service Coordinator

Breaking Ground; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Breaking Ground in the Bronx is seeking a Tenant Services Coordinator to oversee the Tenant Services Office and coordinate programs for residents. The role supports safe, secure, and well-managed permanent housing, collaborating with social services and partner agencies.

The position reports to the Assistant Director, Tenant and Aging Services. It requires direct client contact, event planning, and budget management across two building sites, with occasional evenings and weekends as needed.

Qualifications

• Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience
• Excellent writing, interpersonal, and organizational skills
• Ability to multitask and shift easily between tasks
• Ability to work with diverse population, including persons with chronic mental illness
• Outgoing and easily approachable nature preferred
• Bachelor's Degree or equivalent experience
• Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access

Responsibilities

• Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
• Oversee development and implementation of a wide range of programs and activities for residents
• Recruit and manage tenant and external volunteer opportunities
• Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
• Manage program budget
• Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies
• Liaise with tenants to address needs and concerns as needed
• Accompany tenants on off-site excursions or events arranged by Breaking Ground
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
• Perform other duties as assigned

Skills

Interpersonal skills

Organizational skills

Multitasking

Communication

Education

Bachelor's degree

Tools

MS Word

MS Excel

Publisher

MS Access

Job description

Located in the Bronx, Park House offers 248 units of permanent supportive housing to low-income New Yorkers and chronically homeless individuals, including individuals with mental illness. Breaking Ground coordinates property management services.

Reporting to the Assistant Director, Tenant and Aging Services, the Tenant Services Coordinator oversees the operation of the Tenant Services Office. This department helps to provide safe, secure, and well managed permanent housing and contributes to Breaking Ground's overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The Tenant Services Coordinator coordinates program planning, organizes tenant participation in planned activities and workshops, and provides community outreach as needed. The Tenant Services Coordinator works closely with Building Management, Permanent Housing, and partner agencies.

This position has a 35-hour work week. Hours are Monday- Friday, 9.00 am – 5.00 pm, with some evening and weekend flexibility. This position may require travel between 2 building sites in the same borough.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
• Oversee development and implementation of a wide range of programs and activities for residents
• Recruit and manage tenant and external volunteer opportunities
• Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
• Manage program budget
• Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies
• Liaise with tenants to address needs and concerns as needed
• Accompany tenants on off-site excursions or events arranged by Breaking Ground
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience
• Excellent writing, interpersonal, and organizational skills
• Ability to multitask and shift easily between tasks
• Ability to work with diverse population, including persons with chronic mental illness
• Outgoing and easily approachable nature preferred
• Bachelor's Degree or equivalent experience
• Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access