Community Health Worker Workleader

Cleveland Clinic; Cleveland (OH); On-site; USD 31,000 - 48,000; Full time

Job summary

The Cleveland Clinic is seeking a Community Health Worker Workleader to provide leadership and training to assigned CHWs and oversee daily operations in a patient-centered role. You will support and coach CHWs to deliver a positive patient experience and work within the Pathway Hub framework.

You will conduct quality reviews, ensure accurate EPIC documentation, and help meet key metrics while fostering teamwork in a multicultural environment.

Qualifications

• High school diploma or GED is required.
• CHW Certification through the Board of Nursing is required.
• Valid Driver's license is required.
• Four years of CHW or patient navigation experience preferred.

Responsibilities

• Provide leadership and training to assigned Community Health Workers.
• Oversee daily operations of CHWs and support patient experience.
• Coach CHWs to navigate health and social service systems and improve health literacy.
• Perform quality reviews of OKRs and EPIC documentation; ensure metrics are met.
• Develop relationships with clients and refer to community resources.
• Participate in evaluation and research activities related to CHW services and programs.

Skills

Time management

Effective communication

Cultural mediation

Multitasking

Stress management

Education

High school diploma/GED

CHW Certification

Valid driver's license

Tools

Epic EMR

Medical terminology

Job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Community Health Worker Workleader, you will provide leadership and training to assigned employees. In this role, you will oversee the daily operations of other Community Health Workers while also performing the duties of the assigned position. You will support and coach Community Health Workers in delivering a positive patient experience and working successfully within the Pathway Hub, perform quality reviews of monthly OKRs and performance, ensure achievement of metrics and support completion of EPIC documentation.

A caregiver in this position works Monday through Friday from 8:30 a.m. - 5:00 p.m., with occasional community events, with advance notice and team rotation.

A caregiver who excels in this role will:

• Provide cultural mediation among individuals, communities and health and social service systems, including education on navigating health and social service systems, building health literacy and supporting cross-cultural communication.
• Under the supervision of professional staff, assist in creating a positive and supportive work environment, enforce a safe workplace and promote a culture of teamwork, communication and respect for living and working in a multicultural society.
• Provide coaching and social support by motivating and encouraging individuals to obtain care and other services, supporting self-management, and promoting disease prevention and management of health conditions.
• Advocate for individuals and communities by addressing their needs and perspectives, connecting them to resources and advocating for basic needs.
• Build individual and community capacity by providing training and developing capacity among CHW peers and groups of Community Health Workers.
• Develop and maintain working relationships with clients and make referrals to community agencies and services.
• Participate in evaluation and research activities related to CHW services and programs.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High school diploma/GED
• Community Health Worker (CHW) Certification through the Board of Nursing
• Valid Driver's license
• Four years of work experience as a CHW (Community Health Worker) or patient navigation field
• Demonstrated time management skills with the ability to balance multiple priorities and meet timelines
• Ability to work effectively in stressful, sensitive and emergency situations
• Ability to provide instructions and communicate effectively, both orally and in writing, with individuals of varying backgrounds and abilities
• Ability to consider the role of cultural, social and behavioral factors in the accessibility, availability, acceptability and delivery of public health services
• Ability to maintain accurate and complete records

Preferred qualifications for the ideal future caregiver include:

• Medical Assistant training or Medical Assistant certification
• Bilingual in English and Spanish
• Epic experienceExperience with electronic medical records (EMR)
• Medical terminology knowledge
• Experience as a CNA, Medical Assistant, or other patient-facing healthcare role
• Community outreach or human services experience

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.
• May need to remain still for extended periods, including sitting and standing.
• Available to work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $22.85
Maximum hourly: $34.85

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).