Community Health Worker - Lorain County

ccf; Pendleton (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

The Cleveland Clinic Health System seeks a Community Health Worker for Lorain County, serving primarily in the community to connect underserved populations with health and social services. You will collaborate with clinicians, provide education, outreach, and advocacy, and support patients in navigating care plans.

Typical work hours are 8:30 a.m. to 5:00 p.m., Monday through Friday, with occasional community events and team rotation.

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• Knowledge of community resources.
• CHW Certification and board certification as CHW through the Board of Nursing.
• Ability to develop trusting and effective working relationships.
• Strong information gathering, interviewing and time management skills.

Responsibilities

• Connect diverse and underserved populations to health and social services.
• Collaborate with medical providers, primary care teams, and other agencies to improve patient care and outcomes.
• Educate, outreach, counseling, support, and advocacy for patients and families.
• Visit patients in their homes to assess living conditions and needs.
• Document activities and plans in accordance with policies and procedures.
• Advocate for patients and coordinate with community service agencies.

Skills

Interpersonal skills

Time management

Interviewing

Knowledge of community resources

Bilingual English/Spanish

Education

High school diploma/GED

CHW Certification

Tools

Epic EMR

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Community Health Worker - Lorain County

Location

Cleveland

Facility

Community Health and Wellness Center

Department

Center for Community Health-Executive Administration

Job Code

D99831

Shift

Days

Schedule

8:30am-5:00pm

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Community Health Worker (CHW), you will play a vital role in connecting diverse and underserved populations to health and social service systems. In this role, you will primarily work in the community with specific target populations, collaborating with medical providers, primary care teams, and other agencies to improve patient care and outcomes. CHWs bring a close understanding of the communities they serve, building trusting relationships that allow them to act as a liaison between health and social services and the community. This helps improve access to services and the cultural quality of care, while also building community and individual capacity through education, outreach, counseling, support, and advocacy. A caregiver in this position works Monday through Friday from 8:30 a.m. - 5:00 p.m., with occasional community events, with advance notice and team rotation. Servicing Lorain County

A caregiver who excels in this role will:

• Establish trusting relationships with patients and their families while providing support, encouragement and feedback.
• Coach patients in effective management of their chronic health conditions and self-care.
• Convey the purposes and services of a program to the user population and the impact the program or service would have.
• Assist patients in understanding care plans and instructions.
• Visit patients in their homes as needed to assess the patient, their living conditions, and meet with family members or caretakers.
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
• Advocate for patients and act as a liaison between the patient/family and community service agencies (schools, hospitals, support groups, etc.).
• Help patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
• Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.
• Facilitate communication and coordinate services between providers.
• Motivate patients to be active, engaged participants in their health.
• Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
• Continuously expand knowledge and understanding of community resources, services and programs provided, human relations and the procedures used in dealing with the public as part of a service or program, volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, and procedures and resources available to handle new, unusual or different situations.

Minimum qualifications for the ideal future caregiver include:

• High school diploma/GED
• Valid driver's license
• Knowledge of community resources
• Community Health Worker (CHW) Certification and be certified as a CHW through the Board of Nursing
• Ability to develop trusting and effective working relationships
• Strong information gathering, interviewing and time management skills

Preferred qualifications for the ideal future caregiver include:

• One year of experience in a medical office setting
• Two years of community service experience
• Bilingual in English and Spanish
• Medical Assistant training or Medical Assistant certification
• Knowledge of medical terminology
• Knowledge of the Electronic Medical Record (EMR)
• Epic experience
• Experience as a CNA, Medical Assistant, or other patient-facing healthcare role
• Community outreach or human services experienc