Client Support Specialist

UCFS Healthcare; Palmertown (CT); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Yearly merit increases

Gain share program

401(k) with employer contributions

Medical/dental/vision insurance

Employee assistance program

Wellness programs

Paid time off 3 weeks

Floating holidays

Sick days 10

Federal holidays 8

Learning & development

Team-building events

Job summary

UCFS Healthcare in Eastern CT is seeking a Part-Time Client Support Specialist to deliver therapeutic support, case management, education, and outreach to adults in Montville, Uncasville, and Oakdale through the Senior Center and Social Services.

The role emphasizes collaboration with local agencies, maintaining documentation, coordinating referrals, and supporting residents with community resources, while pursuing licensure and professional development.

Qualifications

• Master's degree - M.A., M.F.T., M.S.W.
• 2 years’ experience in providing case management, therapeutic support, and/or direct clinical care

Responsibilities

• Facilitate individual interactions, providing case management, identifying needs, providing education, and servicing as a liaison between individual and community resources and services.
• Facilitate support and educational groups for individuals focusing on topics related to life events, stressors, and needs.
• Support and participate in activities facilitated by Montville Senior Center and Social Services.
• Maintain documentation standards outlined by UCFS and Montville
• Arrange for referrals to other levels of care or emergency response, reporting suspected child abuse/neglect to DCF, reporting elder abuse, and adhering to legal and ethical guidelines for standards of care.
• Participate in supervision and maintain open lines of communication with supervisor and support staff, and coordinate treatment with other providers.
• Coordinate services with relevant providers involved in a given case within and outside of UCFS (e.g. schools personnel, Department of Children and Families, courts, etc.) and support continued collaboration with other providers.
• Participates in professional activities such as trainings, meetings, and working actively towards obtaining licensure (if not already licensed).

Skills

Communication skills

Time management

Organizational skills

Confidentiality

Education

Master's degree - M.A., M.F.T., M.S.W

Tools

Microsoft Office

EPIC EHR

Job description

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Client Support Specialist who will provide therapeutic support services, case management, education, and outreach services to adult clients living within the Towns of Montville, Uncasville, and Oakdale through the Senior Center and Social Services.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Part-Time, 8 hours/week

Outline of Duties and Responsibilities:

• Facilitate individual interactions, providing case management, identifying needs, providing education, and servicing as a liaison between individual and community resources and services.
• Facilitate support and educational groups for individuals focusing on topics related to life events, stressors, and needs.
• Support and participate in activities facilitated by Montville Senior Center and Social Services.
• Maintain documentation standards outlined by UCFS and Montville
• Arrange for referrals to other levels of care or emergency response, reporting suspected child abuse/neglect to DCF, reporting elder abuse, and adhering to legal and ethical guidelines for standards of care.
• Participate in supervision and maintain open lines of communication with supervisor and support staff, and coordinate treatment with other providers.
• Coordinate services with relevant providers involved in a given case within and outside of UCFS (e.g. schools personnel, Department of Children and Families, courts, etc.) and support continued collaboration with other providers.
• Participates in professional activities such as trainings, meetings, and working actively towards obtaining licensure (if not already licensed).

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• Master's degree - M.A., M.F.T., M.S.W
• 2 years’ experience in providing case management, therapeutic support, and/or direct clinical care

Minimum Certificates, Licenses, Registrations

• Must hold a CT state LMSW, LPC-A or MFTA

Minimum Skills and Abilities

• Intermediate skills with Microsoft Office Suite.
• Intermediate skills with EHR – preferably EPIC
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to handle confidential information with discretion.

Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

Automated Employment Decision Technology (AEDT) Notice (CT CART Act):

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting), as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at [e-mail]

EEO Policy:

UCFSis strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services.UCFSis an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.