Community Health Worker - LTSS

hmsacareers; Hawaii; Hybrid; USD 42,000 - 63,000; Full time

Job summary

HMSA Careers is seeking a community health worker to build trusting relationships with individuals and families, coordinate with clinicians, and promote health, recovery, and wellness in the Hawaii community.

The role involves motivational interviewing, education, referrals, and navigating healthcare systems to ensure timely, appropriate services and improved member outcomes. Hybrid work arrangement is indicated.

Qualifications

• Requires excellent communication skills (written and verbal).
• Associate's degree in healthcare/social services or equivalent experience.
• Fieldwork including home visits, health screenings, navigation of social services.

Responsibilities

• Manage community health by establishing trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness.
• Coordinate with licensed clinicians and Health Management programs to ensure optimal care.
• Use motivational interviewing to encourage provider appointments and close care gaps.
• Deliver education, resources, referrals, and connections to health services within the community.
• Guide community members through complex cases and navigate healthcare systems, including home visits as needed.
• Provide culturally appropriate health education and information on using health services.
• Perform other duties as assigned.

Skills

Communication

MS Office

Education

Associate's degree in healthcare/social services

Tools

MS Office

Job description

1. Manage community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocate and support members and their families by prioritizing their needs and preferences, making sure they receive appropriate care and services promptly.
2. Coordinate and collaborate with licensed clinicians and/or Health Management programs, as needed. Adjust workflows when necessary to provide optimal care for each situation or individual.
3. Uses effective communication techniques, including motivational interviewing, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support their health. Engage with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination for members overall.
4. Delivers comprehensive education, resources, referrals, and connections to health-related services within the community. Facilitates the introduction of new or underutilized programs and services to community members.
5. Provides guidance to community members facing complex health cases in navigating healthcare systems. Responsibilities may include, but are not limited to, conducting home visits, accompanying individuals to appointments, and supporting community events as needed. Exercises sound professional judgment and adhere strictly to scope and licensure boundaries to ensure actions are taken in the best interest of the community member(s).
6. Provides culturally appropriate health education and instructions on using existing health and social services, presenting information clearly and effectively.
7. Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

1. Associate's degree and three years relevant healthcare/social services experience; or equivalent education/work experience.
2. Fieldwork experience such as home visits, conducting health screenings in the community, and/or navigating social services (like food, housing).
3. Excellent communication skills, both written and verbal.
4. Basic working knowledge of Microsoft Office applications, including but not limited to Word, Excel, and Outlook.
5. Must have reliable transportation for in-person meetings with members at home or other locations.