Community Health Worker - DSNP (Honolulu)

hmsacareers; Honolulu (HI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

HMSA Careers seeks a Community Health Worker to build trusting relationships with individuals and families, promoting wellness and timely access to care in Honolulu. The role collaborates with clinicians, uses motivational interviewing, and helps close care gaps through education and referrals.

Responsibilities include home visits, navigating healthcare systems, and supporting community events while adhering to licensure boundaries. Strong communication and reliable transportation are essential.

Qualifications

• Excellent written and verbal communication skills.
• Proficient with Word, Excel, and Outlook.
• Reliable transportation for in-person meetings.
• Associate's degree with three years of healthcare/social services experience, or equivalent.

Responsibilities

• Manage community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness.
• Coordinate and collaborate with licensed clinicians and/or Health Management programs, as needed. Adjust workflows when necessary to provide optimal care for each situation or individual.
• Uses effective communication techniques, including motivational interviewing, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support their health.
• Delivers comprehensive education, resources, referrals, and connections to health-related services within the community.
• Provides guidance to community members facing complex health cases in navigating healthcare systems. Responsibilities may include, but are not limited to, conducting home visits, accompanying individuals to appointments, and supporting community events as needed.
• Provides culturally appropriate health education and instructions on using existing health and social services.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

Skills

Communication skills

Microsoft Office

Reliable transportation

Education

Associate's degree + 3 years healthcare/social services experience

Equivalent education/work experience

Tools

Word

Excel

Outlook

Job description

Responsibilities

1. Manage community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocate and support members and their families by prioritizing their needs and preferences, making sure they receive appropriate care and services promptly.
2. Coordinate and collaborate with licensed clinicians and/or Health Management programs, as needed. Adjust workflows when necessary to provide optimal care for each situation or individual.
3. Uses effective communication techniques, including motivational interviewing, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support their health. Engage with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination for members overall.
4. Delivers comprehensive education, resources, referrals, and connections to health-related services within the community. Facilitates the introduction of new or underutilized programs and services to community members.
5. Provides guidance to community members facing complex health cases in navigating healthcare systems. Responsibilities may include, but are not limited to, conducting home visits, accompanying individuals to appointments, and supporting community events as needed. Exercises sound professional judgment and adhere strictly to scope and licensure boundaries to ensure actions are taken in the best interest of the community member(s).
6. Provides culturally appropriate health education and instructions on using existing health and social services, presenting information clearly and effectively.
7. Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

Qualifications

1. Associate's degree and three years relevant healthcare/social services experience; or equivalent education/work experience.
2. Fieldwork experience such as home visits, conducting health screenings in the community, and/or navigating social services (like food, housing).

• Excellent communication skills, both written and verbal.
• Basic working knowledge of Microsoft Office applications, including but not limited to Word, Excel, and Outlook.
• Must have reliable transportation for in-person meetings with members at home or other locations.