Community Health Worker –Homeless Outreach

Baystate Health; Springfield (MA); On-site; USD 35,000 - 47,000; Part time

Job summary

Baystate Health seeks a Care Team Navigator to act as the primary contact between patients with dementia, their caregivers, and the Baystate Memory Assessment and Care Center (MACC). Much work is via video or telephone, and extensive training in ethics, aging, dementia care, and care planning is provided.

The role emphasizes excellent communication and may prefer bilingual English/Spanish speakers. No college degree is required, and compensation ranges are publicly posted for base salaries

Qualifications

• Excellent communication skills are required.
• Fluency in Spanish is desired but not required.
• Role does not require a college degree or health care background.

Responsibilities

• Provide dementia-specific education and support to patient and family.
• Screen dyads for unmet care needs including clinical and medication issues.
• Guide dyads through advanced care planning with MACC clinical team.
• Connect dyads to local community services, including respite care.
• Collect information about medications and assist in reconciliation and adherence.
• Assess medication side effects and changes in function and behavior with the care team.

Skills

Communication skills

Spanish (desirable)

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information.

The Care Team Navigator (CTN) acts as the primary point of contact between the patient living with dementia (PLWD), their caregiver (referred to as the dyad), and the care team at the Baystate Memory Assessment and Care Center (MACC). Much of this work is by video or telephone appointments. The CTN role does not require a college degree or background experience in health care. Excellent communication skills are a must. Fluency in Spanish is desired, but not required. CTNs will receive training in ethics, aging, dementia care, and advanced care planning. In addition to having access to a large resource library, CTNs will receive continuing and ongoing support from members of the clinical care team who have formal medical training in dementia care, patient management, nursing, pharmacy, and social work.

Job Requirements

• 1) Provide dementia-specific education and support to the patient and family and help families learn what to expect in the future.
• 2) Screen dyads for unmet care needs (including clinical and medication issues), behavioral issues, safety risks, and psychosocial well-being.
• 3) Working in concert with the MACC clinical team, the CTN guides each dyad through the process of advanced care planning.
• 4) Connect dyads to local community services, including respite care.
• 5) Collect information about medications and medication adherence, present this information to the care team, assist in medication reconciliation, and help implement strategies to improve medication adherence.
• 6) Work with both the care team and the dyad to assess medication side effects and changes in function and behavior.

Minimally Required Experience

Prefer individuals whose prior job experience involved face-to-face or telephone contact with individuals.

Excellent communication skills. Excellent social skills. Would give some preference to individuals who were English-Spanish bilingual.

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typical, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$25.26 – $29.03 – $34.33

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.