Community Health Worker

100 Baystate Medical Center; United States; On-site; USD 27,000 - 47,000; Part time

Job summary

Baystate Health seeks a Community Health Worker to support pharmacist telehealth visits, provide diabetes education, and reinforce care plans for patients in the greater Springfield area. Training on CGM and study procedures will be provided, with some visits after hours or weekends as needed.

The position is grant funded for a specified duration, offering per diem compensation at 10–15 hours per week. Strong interpersonal and confidentiality skills are essential for success in this role.

Qualifications

• This position requires 2 years of related community work experience.
• HS Diploma or GED is required.
• Active enrollment in a certified CHW program is preferred.
• Bilingual skills are preferred for the target patient population.

Responsibilities

• Facilitate telehealth visits between patients and their pharmacist (Zoom, phone).
• Assist with medication reconciliation and discuss adherence concerns with patients.
• Clarify pharmacist recommendations and plans with patients.
• Assist patients with CGM procedures and diabetes self-management support.
• Document patient communications in the EHR and share with providers.
• Capture encounters in REDCap for weekly activity monitoring.
• Schedule and prepare telehealth environments; educate patients on portal use.
• Meet monthly with the CHW and pharmacist teams for case review and check-ins.
• Complete standardized training on videoconferencing tools.

Skills

Community-based experience

Strong communication

Computer literacy

Education

HS Diploma/GED

Tools

EMR

REDCap

Microsoft Office

EHR

Job description

This is a Grant Funded Position for a specified duration. This Grant is scheduled to expire on: 2026-10-30 Grant funded; per diem 10-15 hours per week

About the TEAM CGM Research Study:

This TEAM CGM research study is funded by the National Institutes of Health (NIH) and conducted through UMass Chan Medical School. The study team is researching if clinical pharmacists, community health workers, videoconferencing, and continuous glucose monitoring (CGM) improve blood sugar levels and diabetes care.

CHW Role:

• The CHW will help pharmacist telehealth visits with patients, promote medication adherence, provide diabetes education, and reinforce/clarify patient medical care team recommendations
• The CHW will serve patients in the greater Springfield, MA area
• The research team will train the CHW in study‑specific procedures and protocols, including continuous glucose monitoring (CGM)
• The research team will provide all necessary training, including continuous glucose monitoring (CGM), CITI/human subjects, diabetes management (if needed), and collaborating with the pharmacist/health care team training and equipment (iPad, etc.)
• Some visits may occur after hours or on weekends if it works for both patient and CHW

CHW Responsibilities:

• Facilitate telehealth visits between patients and their pharmacist (Zoom, phone)
• Help patients with medication reconciliation (as needed) discuss adherence-related concerns with patients
• Reinforce/clarify pharmacist recommendations and plans with patients
• Help patients with continuous glucose monitoring (CGM) procedures
• Provide health education and diabetes self‑management support to patients
• Document summaries of all patient communication in the EHR and send them electronically to primary care providers and pharmacists
• Capture encounters in a secure database (REDCap) for weekly activity monitoring
• Scheduling, preparing the environment (home or pharmacist office), patient education on telehealth, documentation
• Help patients with EHR portal authentication and introduction
• Encourage and help patients with using the patient portal to renew prescriptions, set appointments, and communicate between visits
• Meet monthly with pharmacists and the CHW team for case review and peer‑to‑peer support
• Meet quarterly with the study team for study check‑ins
• Complete standardized training on the use of videoconferencing

Skills and Competencies:

• 2 years of Community-Based Organization related work experience required
• HS Diploma/GED required
• Active enrollment in certified CHW program preferred
• Bilingual skills are preferred and specific to the patient population being served.
• Ability to use a computer, Microsoft Office, EMR, and proficient in accessing and searching the internet --Strong communication, writing, time management, and organizational skills
• Willingness to work some weekend/evening hours depending on project and community needs, such as advocacy and community capacity‑building activities
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients
• Must have the ability to work with highly sensitive and confidential information
• Reliable transportation with MA driver's license required

Education:

GED or HiSET (Required)

Certifications:

• Certified Community Health Worker
• State of Massachusetts
• State of Massachusetts
• State of Massachusetts, Driver License
• Other
• Other
• Other, Drivers License
• other

Compensation Note:

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $19.29 - $25.47 - $34.33

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield.