Community Health Worker (Defiance)

Insight Global; Dayton (OH); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Insight Global is seeking a dedicated Community Health Worker to support members in homes, clinics, and community settings. You will work with an interdisciplinary team to identify barriers to care, gather information, educate on health resources, and help members navigate social services.

This mobile role requires strong communication, care coordination, and the ability to travel regularly to member homes and community sites; you will document in Care Management systems and collaborate with

Qualifications

• High school diploma or GED required with CHW certification or equivalent training.
• Experience in community health work, outreach, or care coordination preferred.
• Knowledge of Medicaid, long-term care, and social determinants of health is desirable.

Responsibilities

• Engage with members in homes, hospitals, provider offices, and community settings.
• Build supportive relationships and accompany members to medical appointments.
• Coordinate transportation, reminders, and childcare as part of care plans.
• Gather demographics, eligibility, and health status information for assessments.
• Support development and implementation of individualized care plans.
• Document activities accurately within Care Management guidelines.
• Travel regularly for member, provider, and community visits.

Skills

Community Health Work

Care coordination

Patient advocacy

Outreach

Documentation

Communication

Education

High school diploma or GED

CHW Certification or equivalent training

Tools

Microsoft Office

Microsoft Teams

EMR

VPNs

Mobile hotspots

Job description

Job Description

The Community Health Worker (CHW) works as part of an interdisciplinary care team to help members access healthcare and community resources. This position works directly with members in their homes, healthcare facilities, provider offices, community agencies, and through phone or electronic communication.

The CHW helps identify barriers to care, coordinates services and logistics, gathers information for assessments and care plans, provides health education, and supports members in achieving their health and wellness goals.

This is a mobile/community-based position.

Main Job Responsibilities

Engage with members in a variety of settings, including:

• Members' homes


• Hospitals


• Provider offices


• Community agencies


• Phone or electronic communication

Build professional, supportive relationships with members and families

Accompany members to medical appointments and social service visits when needed

Coordinate logistics that support care plan goals, including:

• Transportation


• Appointment reminders


• Childcare arrangements

Gather member information to support assessments, including:

• Demographics


• Eligibility and enrollment history


• Current health status


• Information from members, families, providers, and other stakeholders

Assist with the development and implementation of individualized care plans under the direction of the Case Manager

Identify and help address barriers to care and services

Connect members with appropriate community and social resources

Support and empower members to improve their health, wellness, safety, and ability to manage their own care

Provide health education and wellness materials as directed by the Case Manager or Team Lead

Monitor member concerns and satisfaction and communicate issues to the appropriate team members

Maintain accurate and timely documentation within Care Management guidelines

Collaborate with Case Managers and other members of the interdisciplinary care team (ICT)

Identify opportunities to improve processes and the overall member experience

Regularly travel for member, provider, and community-based visits

Skills and Requirements

High school diploma or GED requiredComfortable using Microsoft Office, Microsoft Teams, virtual private networks (VPNs), mobile hotspots, electronic medical records, and other digital workplace tools.

Relevant experience and knowledge:

Previous experience in community health work, peer support, outreach, social services, care coordination, or another community-based role.

Knowledge of Medicaid, long-term care, waiver services, behavioral health, and social determinants of health.

Candidates Must Also Have:

• Valid driver's license


• Reliable vehicle


• Verifiable auto insurance


• Acceptable driving record


• Ability and willingness to routinely travel


• Comfortable conducting in-person visits in members' homes and community settings


• Community Health Worker Certification or completion of an equivalent approved training program


• 2+ years of paid or volunteer experience working with at-risk populations in community settings and coordinating services


• Experience working with high-risk, underserved, or vulnerable populations


• Knowledge of local and state community resources and social services


• Experience addressing Social Determinants of Health (SDOH), including transportation, food, housing, childcare, and access to healthcare


• Experience supporting care management or case management teams


• Experience conducting member outreach and home/community visits


• Experience navigating healthcare and social service systems


• Strong conflict-resolution skills


• Proven ability to build positive relationships with members, families, providers, and community organizations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].