Community Health Worker

Paycom - ATS; Los Angeles (CA); On-site; USD 63,039,000 - 75,647,000; Part time

Job summary

Paycom - ATS is seeking an experienced Community Health Worker for a Seasonal role at El Puerto Health Center in Wilmington, CA. You will engage patients, educate on preventive care, coordinate care, and navigate health systems, while upholding HIPAA and cultural sensitivity.

The role emphasizes trauma-informed, patient-centered care and collaboration with multidisciplinary teams to reduce barriers and improve outcomes. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent required.
• CHW certification or willingness to obtain certification preferred.
• Experience in community health, behavioral health, public health, healthcare, social services, outreach, or related field preferred.
• Bilingual English/Spanish preferred.
• Experience working in FQHC or community-based healthcare setting preferred.
• Knowledge of Medi-Cal programs and social service systems preferred.
• Must have CA driver’s license, reliable transportation, and liability insurance if driving.
• Ability to maintain confidentiality and comply with HIPAA.
• Vision, hearing, manual dexterity, and ability to sit at a desk and move around the facility.

Responsibilities

• Provide outreach, engagement, education, advocacy, and support services to patients and community members.
• Assist patients with navigation of healthcare systems, referrals, insurance programs, and community resources.
• Support care coordination activities including appointment scheduling, referrals, transportation coordination, and linkage to services.
• Conduct screenings, intake activities, assessments, and patient interviews as assigned.
• Provide health education related to preventive care, chronic disease management, behavioral health, and wellness.
• Assist patients with registration, enrollment, consent forms, applications, and access to healthcare services.
• Document patient encounters, interventions, outreach activities, and referrals accurately within the EHR.
• Identify social determinants of health barriers and assist with resource linkage and advocacy.
• Collaborate with providers, behavioral health staff, care coordinators, and community partners.
• Participate in community outreach events, educational activities, support groups, and health promotion initiatives.
• Assist with data collection, reporting, quality improvement activities, and program evaluation.
• Maintain confidentiality and HIPAA compliance; participate in safety programs; maintain professional boundaries; treat patients with respect.

Skills

Communication skills

Bilingual English/Spanish

Cultural sensitivity

Healthcare navigation

Education

High school diploma or equivalent

CHW certification (preferred)

Experience in community health or related fields

Job description

Job Details: Level: Experienced, Job Location: El Puerto Health Center - Wilmington, CA, Position Type: Seasonal, Salary Range: $22.00 - $26.40Hourly, Job Shift: Day, Statement of Purpose

Seasonal Position

Under the direct supervision of the Clinic Manager, the Community Health Worker (CHW) serves as a trusted liaison between patients, families, healthcare providers, and community resources within a Federally Qualified Health Center (FQHC) and/or Behavioral Health setting. The CHW supports patient engagement, health education, care coordination, outreach, navigation, and social support services to improve health outcomes and reduce barriers to care. This position works collaboratively with medical, behavioral health, care management, and community-based teams to promote patient-centered, trauma-informed, culturally responsive, and equitable healthcare services.

Major Tasks, Duties and Responsibilities

• Provide outreach, engagement, education, advocacy, and support services to patients and community members.
• Assist patients with navigation of healthcare systems, specialty referrals, social services, insurance programs, and community resources.
• Support care coordination activities including appointment scheduling, referral follow-up, transportation coordination, and linkage to services.
• Conduct screenings, intake activities, assessments, and patient interviews as assigned.
• Provide health education related to preventive care, chronic disease management, behavioral health, maternal-child health, wellness, and healthy lifestyle practices.
• Assist patients with registration, enrollment, consent forms, applications, and access to healthcare services.
• Conduct outreach and follow-up regarding appointments, referrals, treatment adherence, preventive services, chronic disease management, and identified care gaps.
• Document patient encounters, interventions, outreach activities, and referrals accurately within the Electronic Health Record (EHR) and applicable tracking systems.
• Identify social determinants of health barriers impacting patient outcomes and assist with resource linkage and advocacy.
• Collaborate with providers, behavioral health staff, care coordinators, case managers, and community partners to support patient care plans.
• Participate in community outreach events, educational activities, support groups, and health promotion initiatives.
• Assist with data collection, reporting, quality improvement activities, and program evaluation efforts.
• Maintain confidentiality and compliance with HIPAA, HRSA, Medi-Cal, OSHA, and organizational policies and procedures.
• Participate in safety programs to promote patient and staff safety.
• Maintain professional boundaries and standards of conduct.
• Treat patients with respect, care, and concern at all times.
• Maintain health and safety standards within the facility.
• Recognize personal biases and demonstrate cultural sensitivity when working with diverse populations.
• Attend meetings, trainings, and participate in committees as assigned.
• Perform other duties as assigned.

Community Health Worker Competencies and Performance Expectations

• Ability to complete the above major tasks, duties, and responsibilities.
• Ability to demonstrate professional judgment and decision-making.
• Ability to adhere to professional standards.
• Demonstrates effective communication, customer service, and relationship-building skills.
• Demonstrates strong advocacy, outreach, patient engagement, and healthcare navigation skills.
• Demonstrates the ability to provide culturally responsive, trauma-informed, and patient-centered services.
• Demonstrates knowledge of social determinants of health, community resources, and healthcare support programs.
• Demonstrates strong organizational, documentation, and follow-through skills.
• Demonstrates the ability to collaborate effectively within multidisciplinary care teams.
• Demonstrates professionalism, accountability, confidentiality, and problem-solving skills.

Prerequisite Qualifications

• High school diploma or equivalent required.
• Community Health Worker certification or willingness to obtain certification preferred.
• Experience working in community health, behavioral health, public health, healthcare, social services, outreach, or related field preferred.
• Bilingual English/Spanish preferred.
• Experience working in a Federally Qualified Health Center (FQHC) or community-based healthcare setting preferred.
• Knowledge of community resources, Medi-Cal programs, and social service systems preferred.
• Must have a valid California driver's license, reliable transportation, and liability insurance if driving a personal vehicle on BHS business.
• Ability to maintain confidentiality and comply with HIPAA regulation
• Vision, hearing, manual dexterity, and eye-hand coordination must be adequate for the performance of job duties. Able to sit at a desk, use a keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.