Community Health Worker, Bilingual

UNC Health Care; Goldsboro (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

UNC Health Care seeks a qualified Medical Interpreter to support Wayne UNC Health Care. You will facilitate communication between patients with LEP and health care staff, enhancing health literacy and access to care. This role requires bilingual English/Spanish, strong interpersonal skills, and the ability to work independently.

Work type is full time, 40 hours weekly, onsite at WAYNE MED in Goldsboro, NC. Requires high school diploma or GED and Certified Medical Interpreter credential; CHW

Qualifications

• Minimum High School diploma or GED.
• Certified Medical Interpreter.
• Bilingual English/Spanish.
• CHW Training Preferred.

Responsibilities

• Primary resource for contact by hospital personnel.
• Focus on patient needs with guided support.
• Navigate patients, families, and caregivers through the health care process.
• Review current and produce new resources.
• Assess individual and population health literacy.
• Act as a patient liaison with engagement, communication, support and outreach.
• Patient evaluation and guidance for necessary clinical and non-clinical needs and resources.
• Represent organization, including contact with external people and entities.
• Participates in departmental meetings and other as assigned.

Skills

Bilingual English/Spanish

Interpersonal skills

Customer service

Data collection

MS Word

MS Excel

Outlook

Education

High School diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Description

Provides qualified medical interpretive services and cultural awareness of the patient population they serve. The goal is to optimize mutual communication and understanding between patients and the health care personnel. This includes efforts to improve the health literacy, health system access, support, efficiency, and value of care for patients with LEP (Limited English Proficiency).

Responsibilities

1. Primary resource for contact by hospital personnel
2. Focus on patient needs (clinical, social, emotional, logistical, and administrative) with guided support
3. Navigate patients, families, and caregivers through the health care process
4. Review current and produce new resources
5. Assess individual and population health literacy
6. Act as a patient liaison with engagement, communication, support and outreach
7. Patient evaluation and guidance for necessary clinical and non-clinical needs and resources
8. Represent organization, including contact with external people and entities
9. Participates in departmental meetings and other as assigned

   Other information

   Education

   • Minimum High School diploma or GED

   Licensure/Certification

   • Certified Medical Interpreter

   Experience

   • Bilingual (English/Spanish) and bicultural
   • CHW Training Preferred

   Knowledge, Skills and Abilities

   • Ability to work with detailed information
   • Employ high-level problem-solving skills
   • Ability to work independently but also collaborate
   • Possesses excellent written, verbal, and interpersonal skills
   • Possess strong customer service and relationship-building skills
   • Possess strong communication skills with diverse populations
   • Exhibit a high degree of independence, adaptability, initiative, and commitment
   • Demonstrates knowledge of data collection and compilation
   • Proficient with Windows-based software including MS Word, Excel and Outlook

   Valid NC Driver's License: No. If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

   Job Details

   Legal Employer: Wayne Health

   Entity: Wayne UNC Health Care

   Organization Unit: Care Management

   Work Type: Full Time

   Standard Hours Per Week: 40.00

   Work Assignment Type: Onsite

   Work Schedule: Day Job

   Location of Job: WAYNE MED

   Exempt From Overtime: Exempt: No

   Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.