Community Health Representative-Site Operations J Glen

MetroHealth; Cleveland (OH); Hybrid; USD 32,000 - 46,000; Full time

Job summary

The MetroHealth System is seeking a Community Health Worker to support patients within assigned programs by promoting health, reducing disparities, and improving access to care. You will perform outreach to individuals and communities, connect them to services, and build trusted relationships with patients, families, and care teams.

Applicants should have a high school diploma or GED, at least one year of community-based experience, CHW certification within a year, and strong communication

Qualifications

• High school diploma or GED is required.
• One year of experience with clients in a community-based setting.
• Community Health Worker certification within one year of hire.
• Life experiences reflecting the target population served.
• Reliable transportation to designated locations.
• Ability to work with diverse populations, organizations, and staff.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong interpersonal, administrative, and organizational skills.
• Proficiency with personal computers (MS Office, etc.).

Responsibilities

• Engage with patients and community members to promote health and reduce disparities.
• Outreach to individuals and families to connect them to care and resources.
• Build trusting relationships with patients, caregivers, and partners.
• Advocate for changes to improve community health and address social determinants.

Skills

Verbal communication

Written communication

Interpersonal skills

Independent worker

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 8:00 - 4:30, variable

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Under general supervision, provides interventions and services outlined by community health worker core competencies to support patients of assigned program/population by promoting health, reducing disparities, improving access to healthcare, and reducing social drivers of health. Outreaches to individuals, families, and community members to engage in program/population services. Connects identified individuals, families, and community members to care, services, and resources. Builds trusting relationships and partnerships with patients, caregivers, care team, and community organizations. Understands the socio-economic needs and culture of the populations/communities served to identify barriers to individual health and to advocate for changes to improve community health. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required: High school diploma or passage of a high school equivalency exam. One year of experience working with clients in a community-based setting. Obtains Community Health Worker certification from an accredited program within one year of hire. Life experiences reflective of the community/target population served. Reliable transportation to travel to designated community locations. Ability to work with diverse client populations, community organizations, and staff at all levels. Ability to work independently and collaboratively within a team from general instruction. Excellent verbal and written communication skills. Outstanding interpersonal, administrative, and organizational skills. Highly skilled in using personal computers, including, but not limited to, Microsoft Office applications. Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds. Program-Specific Requirements: Ryan White/HIV Program: Experience navigating health care for an individual (whether for themselves or another) with a diagnosis relative to the assigned area School Health Program: Experience with school-aged children and families Obstetric Program: Experience with a pregnant woman Trauma Recovery Program: Experience with justice system, victim advocacy Preferred: Active Community Health Worker (CHW) certification from an accredited program Additional coaching or certifications relevant to the population served Bilingual Physical Demands: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment is required. Ability to communicate in person, by phone, email, and other communications. Ability to see computer monitor and departmental documents.