Community Health Lead & Care Coordination Supervisor

Yakima Neighborhood Health Services; Yakima (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Yakima Neighborhood Health Services seeks a Community Health Supervisor to provide leadership and oversight for Community Health programs, overseeing CHWs, care coordination workflows, and community resource navigation to improve health outcomes for vulnerable populations.

The role collaborates with clinical teams, managed care organizations, and regional partners to address social determinants of health, ensure contract compliance, and promote whole-person care through strong leadership and

Qualifications

• Bachelor's degree in Social Work, Public Health, Human Services, Healthcare Administration, or related field preferred; equivalent experience may be considered.
• Minimum three years of experience in community health, care coordination, social services, population health, outreach, or a related field.
• Knowledge of social determinants of health, care coordination models, Medicaid programs, and community resource networks.
• Strong project management, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with electronic health records, data collection systems, and Microsoft Office products.
• Must possess a valid driver's license and acceptable driving record.
• Candidate has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.

Responsibilities

• Provide day-to-day supervision, leadership, coaching, mentoring, and performance management for Community Health Workers and assigned Community Health staff.
• Recruit, orient, train, and support staff development and professional growth.
• Conduct regular staff meetings, individual supervision sessions, and performance evaluations.
• Establish accountability measures and productivity expectations.
• Ensure compliance with organizational policies, procedures, confidentiality requirements, and regulatory standards.
• Foster a culture of teamwork, inclusion, innovation, accountability, and patient-centered service.
• Provide operational oversight of patient connection to social needs such as housing, education, employment, legal help, child care, food, financial help, and other basic needs designed to improve self-sufficiency.
• Oversee completion of patient referrals and follow through of service delivery and documentation of results.
• Monitor referrals from assignment through completion to ensure timely outreach, engagement, documentation, and closure.
• Work collaboratively with contractors and community partners to strengthen referral systems and improve community care coordination outcomes.
• Monitor staff workload, referral volumes, and program performance to ensure effective service delivery.
• Ensure accurate and timely documentation of referrals, encounters, and outcomes in required systems.
• Identify and resolve barriers that affect successful referral completion and client engagement.
• Lead community-based interventions addressing social determinants of health, including housing instability, food insecurity, transportation barriers, employment needs, education, financial challenges, legal concerns, and access to healthcare.
• Assist staff in developing comprehensive plans to support clients and families.
• Coordinate with healthcare providers, behavioral health providers, social service agencies, schools, housing programs, and community-based organizations.
• Support care teams in identifying and addressing barriers that negatively impact health outcomes.
• Advocate for patients and families to ensure equitable access to community resources and services.
• Promote patient self-sufficiency through education, coaching, and resource navigation.
• Oversee implementation of grants, contracts, work plans, and special initiatives related to community health and community coordination.
• Monitor program deliverables, outcomes, timelines, and performance measures.
• Track program performance and ensure compliance with funding requirements.
• Prepare reports, summaries, dashboards, and presentations for organizational leadership, funders, and community stakeholders.
• Assist in identifying funding opportunities and support grant development activities as requested.
• Maintain policies, procedures, and workflows that support efficient and effective program operations.
• Monitor program effectiveness through outcome measurement and performance reporting.
• Review data related to referrals, service utilization, care coordination activities, and community resource access.
• Participate in quality improvement initiatives designed to improve patient outcomes and operational efficiency.
• Develop and implement corrective action plans when performance goals are not achieved.
• Ensure data integrity, timely documentation, and accurate reporting.
• Use program data to identify trends, improve service delivery, and inform decision‑making.
• Provide training and technical assistance to staff regarding community resources, care coordination strategies, and community referral systems.
• Support health literacy initiatives and promote patient engagement in healthcare services, patient portals, telehealth, and preventive care.
• Ensure staff remain informed regarding healthcare coverage programs, eligibility requirements, and community service resources.
• Participate in organizational training and professional development activities.
• Maintain organized, efficient, and confidential work practices.
• Participate in quality assurance, accreditation, and compliance activities.
• Support strategic initiatives that advance population health and community well-being.
• Perform related duties and special projects as assigned

Skills

Communication skills

Project management

Care coordination knowledge

Data collection systems

Verbal communication

Driver's license

Education

Bachelor's degree in Social Work, Public Health, Healthcare Administration or related field

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Yakima Neighborhood Health Services seeks a Community Health Supervisor to provide leadership and oversight for Community Health programs, overseeing CHWs, care coordination workflows, and community resource navigation to improve health outcomes for vulnerable populations.

The role collaborates with clinical teams, managed care organizations, and regional partners to address social determinants of health, ensure contract compliance, and promote whole-person care through strong leadership and