Community Health Customer Navigator (Bilingual)

Sea Mar Community Health Centers; Vancouver (WA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP

PTO 24 days + 10 holidays

401(k)

Job summary

Sea Mar Community Health Centers in Vancouver, WA is hiring a Full-Time Customer Service Representative for our Managed Care department. You will screen non-insured patients and help new and existing patients access care, including public health coverage enrollment assistance.

Preferred bilingual candidates (Spanish, Russian, and/or Ukrainian) are encouraged to apply. The role emphasizes outreach, education, and coordination of care within a diverse community.

Qualifications

• High School graduation; AA or BA in Social Services is preferred.
• At least 1 year of customer service experience is required; preferably in a health care environment.
• The applicant must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
• Bilingual preferred, but not required.

Responsibilities

• Serve as a primary liaison between clients and clinic, alleviating barriers to service and helping patients establish Sea Mar as their medical home.
• Assist with public health coverage program applications, ensure patients have selected a primary care provider, assist in scheduling appointments and identifying other health care services available.
• Assist in conducting outreach and participate in corporate marketing campaigns, and in the distribution of informational materials approved by the Managed Care Department.
• Maintain activity records, submitting progress reports as directed by the Managed Care Department.
• Identify and advocate on behalf of customers regarding barriers to coverage and/or utilization of health care services.
• Increase customer health care service utilization through education on services and patient responsibilities and act as case managers for families accessing care.
• Help meet departmental and organizational goals and ensure customer access to the Managed Care Department services are maximized.
• Maintain skill levels by participating in mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes.
• Performs any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

Skills

Customer service

Communication

Education

High School diploma

AA or BA in Social Services (preferred)

Job description

Sea Mar Community Health Centers in Vancouver, WA is hiring a Full-Time Customer Service Representative for our Managed Care department. You will screen non-insured patients and help new and existing patients access care, including public health coverage enrollment assistance.

Preferred bilingual candidates (Spanish, Russian, and/or Ukrainian) are encouraged to apply. The role emphasizes outreach, education, and coordination of care within a diverse community.