Community + Guest Experience Coordinator

Charles Penzone, Inc.; Dublin (OH); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Haircut credits

Spa discounts

Paid vacation after 1 year

Growth opportunities within PENZONE

Health benefits after 1 year

Discounted membership to LIT Life + Ya

Job summary

BASE ONE in Dublin, OH is seeking a warm, energetic Community + Guest Experience Coordinator to join our hospitality-focused team. This role blends guest services, front desk support, events, coffee and beverage service, space management, and community engagement in an elevated, creative environment.

You will greet guests, assist with events, provide basic tech support during trainings, and help keep spaces welcoming and well-stocked.

Qualifications

• Focus on welcoming, guest-centric service
• Ability to manage multiple tasks in a fast-paced hospitality setting
• Comfort with basic technology and cash handling

Responsibilities

• Greet guests and assist attendees with a warm, upbeat approach
• Provide elevated beverage service including coffee and light snacks
• Support events from setup through teardown, including food and beverage service
• Give tours and complimentary tastings to guests
• Keep spaces clean, stocked, and ready for the next experience
• Handle transactions, deposits, and petty cash with accuracy
• Assist with opening/closing duties and space reconfiguration
• Provide basic tech support during trainings using onboarding knowledge
• Adhere to company and alcohol service standards

Skills

Hospitality mindset

Guest services

Communication

Independent worker

Tech-savvy

Tools

POS system

Job description

BASE ONE is looking for a warm, energetic Community + Guest Experience Coordinator to join our team. This hospitality-focused role combines guest services, front desk support, events, coffee and beverage service, space management, and community engagement in an elevated, creative environment. From training and wellness to coworking, creative spaces, events, and more, BASE ONE brings people together in an environment designed to inspire.
You'll be one of the first friendly faces our guests see and an important part of making every visit feel welcoming, elevated, and effortless. From greeting guests and serving coffee to supporting events, resetting spaces, and helping with technology, no two days at BASE ONE look exactly the same.

THE DETAILS

Position: Part-Time + Full-Time Opportunities | Hourly
Schedule: Thursday–Saturday, with shifts ranging from approximately 7 AM–8 PM depending on the day. Additional flexibility for events Sunday–Wednesday is preferred, with event schedules varying.

THE PERKS

• $10 haircuts + $20 spa services
• 40% off salon + spa products
• Paid vacation after 1 year
• Growth opportunities within PENZONE
• Health benefits for eligible team members after 1 year
• Discounted membership to LIT Life + Yoga

What You'll Do

• Welcome, check in, and assist guests, artists and event attendees with a warm, upbeat approach.
• Beverage + Snack Service: Create an elevated beverage experience, including specialty coffees, espresso drinks, signature cocktails, wine, mocktails, and snacks. No barista or bartending experience necessary - training provided!
• Support events from setup through teardown, including food and beverage service, dishes, space resets, and guest support.
• Provide tours, introductions, and complimentary sips to help new guests feel at home.
• Keep shared spaces beautiful, clean, stocked, and ready for the next experience, including light laundry, dishes, trash removal, and washroom checks.
• Process transactions, service ring-outs, cash handling, deposits, and petty cash.
• Assist with opening and closing duties; reset furniture to quickly transform spaces for different experiences.
• Provide basic technology support during trainings and events, using knowledge gained through onboarding and training.
• Follow company, state board and alcohol service standards.

What We’re Looking For

You're someone who:

• Brings positive, welcoming energy to every interaction.
• Communicates confidently with a wide variety of people while creating welcoming, memorable guest experiences.Can juggle multiple priorities and stay calm in a fast-paced environment.
• Is comfortable working independently and taking initiative.
• Has an eye for presentation and takes pride in their appearance and surroundings.
• Is comfortable standing, walking, bending, squatting, and lifting up to 20 lbs. throughout a shift.
• Is comfortable learning and using technology.
• Has a flexible schedule and is available for Thursday–Saturday shifts, with occasional Sunday–Wednesday event support.
• Hospitality, coffee, bartending, guest service, or SERVSAFE experience is a plus - but not required. We'll provide the training you need to be successful.
• 21+ years old candidates preferred

Salary: $14 per hour