Community Growth & Membership Lead

Kiln; Bellevue (WA); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Kiln is seeking a Member Success Manager to drive membership growth and community engagement across its Western US network. You will own the end-to-end member journey—from inquiry to onboarding and ongoing retention—while partnering with the Community Director on pricing, events, and local strategy.

You’ll build relationships with entrepreneurs and teams, lead proactive outreach, and help create a vibrant Kiln ecosystem that supports hybrid work and member success.

Qualifications

• 3–6 years of experience in sales, partnerships, business development, hospitality, or community management.
• Strong local network within the business and tech community.
• Proven track record in account management, pricing decisions, and growth initiatives.
• Excellent organizational and multitasking skills with the ability to self-start and think creatively.
• Strong verbal and written communication for professional proposals and member relations.
• Experience overseeing or mentoring team members and executing at a strategic level.
• Proficiency in modern SaaS platforms including Google Suite and HubSpot.

Responsabilités

• Lead Event Sales & Membership: manage tours, communicate Kiln value, and oversee the full sales cycle.
• Drive Account Growth: upsell and renew memberships through quarterly touchpoints.
• Cultivate Community Collisions: foster connections via introductions, social content, and network engagement.
• Oversee Onboarding: manage welcome packets, site inductions, and friction-free member experiences.
• Strategic Decision Making: set member pricing and local sales strategies with leadership.
• Support Events & Marketing: plan events, manage the sales pipeline, and assist with setup/breakdown.

Connaissances

Sales

Partnerships

Business development

Community management

CRM management

Communication

Organizational skills

Self-starting

Networking

Formation

College degree (four-year) preferred

Outils

Google Suite

HubSpot

CRM systems

Description du poste

Kiln is seeking a Member Success Manager to drive membership growth and community engagement across its Western US network. You will own the end-to-end member journey—from inquiry to onboarding and ongoing retention—while partnering with the Community Director on pricing, events, and local strategy.

You’ll build relationships with entrepreneurs and teams, lead proactive outreach, and help create a vibrant Kiln ecosystem that supports hybrid work and member success.