Community Experience Lead (Guest Services & Events)

Rapport Guest Services; San Francisco (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport is seeking a Community Manager Lead for Omnicom SF to coordinate the work of the team and ensure top-notch service for guests and employees. You will manage space optimization, fulfill onsite meeting and event requests, and provide timely communications with the client operations team.

The role emphasizes leadership, staff development, and delivering elevated service, with an education and benefits program as part of a supportive culture within FLIK Hospitality Group.

Qualifications

• Lead a team and assist HR functions, payroll and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed.
• Proactive, timely and clear communication to team and leadership.

Responsibilities

• Serve as the main point of contact for all guests, employees, and administrative staff.
• Develop and maintain relationships with key business owners within the workplace.
• Lead a team and demonstrate leadership in the group.
• Prepare daily, weekly, and monthly reports and review metrics for workplace offerings and space usage.
• Communicate with onsite operations to ensure proper space bookings.
• Resolve space or amenities issues to elevate user experience.

Skills

Team leadership

Guest services

Operations coordination

Job description

Rapport is seeking a Community Manager Lead for Omnicom SF to coordinate the work of the team and ensure top-notch service for guests and employees. You will manage space optimization, fulfill onsite meeting and event requests, and provide timely communications with the client operations team.

The role emphasizes leadership, staff development, and delivering elevated service, with an education and benefits program as part of a supportive culture within FLIK Hospitality Group.