Community Engagement Specialist, Michigan

McLaren Health Care; Flint (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

McLaren Health Plan seeks a Community Engagement Specialist to drive membership growth and promote core plan values through local outreach. You will lead activities across Michigan, building partnerships and representing the plan in communities including Flint.

The role requires travel and a focus on health care outreach, customer service, and robust community relationships to attract and retain members.

Qualifications

• Associate degree or GED with 2 years’ community outreach/marketing or health care customer service experience.
• Two years’ experience in health care outreach, marketing or customer service.
• Valid state driver’s license, reliable transportation, and automobile insurance maintained throughout employment.
• Must obtain Community Health Worker certification within 180 days of hire.

Responsibilities

• Achieve established goals to improve membership growth for all plan lines.
• Promote the Plan’s values and services via outreach activities in the assigned area.
• Build and maintain relationships with community partners to attract and retain members.

Skills

Community outreach

Relationship building

Customer service

Communications skills

Travel readiness

Education

Associate degree in business/health care/related field

High School Diploma or GED

Bachelor's degree in business/health care/related field

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Community Engagement Specialist, Michigan

McLaren Health Plan (MHP) is a company with a culture of high performance and a mission to help people live healthier and more satisfying lives.We are looking for a Community Engagement Specialist to join in leading the organization forward.

MHP is a Managed Care Organization dedicated to meeting the health care needs of each member.MHP offers multiple product lines, including individual and family plans, and Medicaid and Medicare plans to Michigan residents for every stage of life.McLaren Health Plan is accredited by the National Committee for Quality Assurance (NCQA).

MHP values the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plan can thrive. As an employee of MHP,you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.

Responsible for achieving established goals improving the Plan’s Membership growth for all lines of business. The Community Engagement Specialist will promote the Plan’s core values and services by implementing outreach activities in assigned area. The position is responsible for assisting the Plan in
attracting and retaining membership in the Plan through efforts including building and maintaining relationships with community partners.

This position requires travel to communities around the State of Michigan, including days in Flint, MI office as determined by leadership.

Qualifications:

Required:

• Associate degree in business, health care or related field; or High School Diploma or equivalent (GED) and two (2) years’ experience in a community-focused outreach, marketing, or customer service position specific to health care.
• Two (2) years’ experience in a community-focused outreach, marketing, or customer service position specific to health care.
• Valid state driver’s license, reliable transportation, and automobile insurance coverage required and maintained throughout employment in this position.
• Must hold a valid Community Health Worker certification within 180 days of hire and maintain throughout employment in this position.

Preferred:

• Bachelor's degree in business, health care or related field.
• Five (5) years’ experience in a community-focused outreach, marketing, or customer service position specific to health care.

Additional Information

• Schedule: Full-time
• Daily Work Times: 8:00 am - 4:30 pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.