Community Engagement Specialist

Faith Works Industries; New Mexico; On-site; USD 50,000 - 65,000; Full time

Job summary

Faith Works Industries is seeking a Community Engagement Specialist to build relationships with community organizations, schools, healthcare providers, and referral partners. You will recruit prospective employees and contractors, promote services at events, and learn program requirements to ensure smooth referrals and intake.

The role requires strong communication, organization, and the ability to travel within the assigned city and surrounding counties.

Qualifications

• Strong relationship-building, verbal and written communication, and presentation skills.
• Comfort speaking with individuals, addressing groups, and answering questions professionally.
• Empathy, respect, and a service-oriented approach to giving back to the community.
• Strong organization, attention to detail, and ability to work independently.
• Ability to learn program requirements and plan outreach around staffing and referral needs.
• Proficiency with email, calendars, spreadsheets, presentation software, and electronic tracking systems.

Responsibilities

• Build and maintain relationships with community organizations, schools, healthcare providers, government agencies, and other referral stakeholders.
• Recruit prospective employees and contractors through networking, educational institutions, professional associations, and recruitment events.
• Promote services and opportunities through conversations, meetings, events, and presentations.
• Learn and maintain knowledge of all supported programs, services, eligibility criteria, referral processes, and availability.
• Respond to inquiries and coordinate applicant and referral handoffs with internal departments.
• Document recruitment, outreach, follow-up activities, and referral outcomes in designated systems.
• Maintain the MST referral sheet and track referral status and clinician assignments.
• Coordinate with MST leadership to manage caseload capacity and prepare referrals ahead of discharges.
• Report barriers that may hinder referral goals or deadlines.
• Represent FWI professionally and protect confidential information.

Skills

Relationship building

Verbal & written communication

Presentation skills

Organization

Attention to detail

Program requirements knowledge

Email, calendar, spreadsheet skills

Electronic tracking systems

Tools

Email apps

Calendar tools

Spreadsheets

Presentation software

Tracking systems

Job description

Faith Works Industries supports mental health companies in obtaining client referrals and building community relationships. The Community Engagement Specialist recruits prospective employees and contractors and develops stakeholder partnerships that generate referrals for Multisystemic Therapy (MST) and Office Based programs.

We seek someone passionate about pouring into the greater community and giving back to the people and organizations we work with. The successful candidate demonstrates appropriate empathy, maintains professional boundaries, and confidently communicates with individuals and groups.

Key Responsibilities

• Build and maintain relationships with community organizations, schools, healthcare providers, government agencies, and other referral stakeholders.
• Recruit prospective employees and contractors through networking, educational institutions, professional associations, and recruitment events.
• Promote services and opportunities through individual conversations, group meetings, community events, and presentations.
• Diligently learn and maintain knowledge of all supported programs, including their services, expectations, eligibility criteria, referral processes, and availability.
• Respond promptly to inquiries and coordinate applicant and client referral handoffs with appropriate internal departments.
• Document recruitment, outreach, follow-up activities, and referral outcomes in designated systems.
• Maintain the MST referral sheet, including referral status, outstanding information, follow-up needs, and anticipated clinician assignments.
• Coordinate with MST leadership to track caseload capacity and anticipated discharges so appropriate replacement referrals are ready for clinicians at least two weeks before an anticipated discharge.
• Promptly report barriers that may prevent referral goals or readiness deadlines from being met.
• Represent FWI professionally, protect confidential information, and follow organizational policies.

Generate at least 20 executed client referrals per month. An executed referral is submitted through the appropriate referral process with the information required for intake review and must align with the program’s eligibility criteria.

When serving an MST office, at least 10 of the 20 monthly referrals must be for MST when clinicians have available caseload capacity. When MST clinicians are full, MST referrals are required only to prepare for anticipated openings. If no current or upcoming MST openings require referrals, the monthly total may be directed to Office Based programs.

Qualifications

• Strong relationship-building, verbal and written communication, and presentation skills.
• Comfort speaking with individuals, addressing groups, and answering questions professionally.
• A service-oriented approach that demonstrates empathy, respect, and a desire to give back.
• Strong organization, attention to detail, follow-through, and ability to work independently.
• Ability to learn program requirements accurately and plan outreach around staffing and referral needs.
• Proficiency with email, calendars, spreadsheets, presentation software, and electronic tracking systems.
• Travel is required throughout the assigned city and surrounding counties within a 90-minute drive of the city. Use of your own vehicle or personal transportation is required. Occasional evening or weekend events may occur within the scheduled hours.

Preferred: Experience in recruitment, community engagement, outreach, referral development, customer service, or marketing. Familiarity with behavioral health and community resources is helpful. Spanish language proficiency is a plus.

Core Values

Staff must demonstrate accountability, integrity, professionalism, respect, service, teamwork, excellence, dedication, quality, reliability, hospitality, and enthusiasm in all interactions with community members, clients, referral partners, applicants, and staff.

Required Employment Agreements

The selected candidate must sign an employment contract, a nonsolicitation agreement, and a noncompete agreement, subject to applicable law. Agreements will be provided for review before signing.