Engagement Specialist

Family Services; City of Kingston (NY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer?

Generous paid vacation, holidays, sick

Compassionate Leave Program

Group life and long-term disability

Supplemental life & AD&D

Employee assistance program (EAP)

Pet insurance

Sponsorship of training and employee!–

Job summary

Family Services, Inc. in Kingston, NY is seeking an Engagement Specialist to act as the initial point of contact for current clients and guide them toward engagement in treatment through timely communication, scheduling, and education about services.

You will coordinate appointments, track communications, support attendance policy, and assist potential clients from hospitals or other facilities. This is a full-time, hybrid role with travel to clinical sites as needed.

Qualifications

• Bachelor’s degree in related field with 2 years in scheduling or case management, or an associate degree with 4 years in intake scheduling or case management.
• Intake or case management experience in a human services organization is essential.
• Working knowledge of behavioral health terminology and client needs is essential.
• Understanding of productivity measures and compliance standards preferred.
• Bilingual English and Spanish speaking preferred.

Responsibilities

• Identify clients who have violated the attendance policy and help them re-engage in services.
• Serve as the initial contact for clients, educating them about services and attendance policy.
• Educate prospective clients and schedule initial appointments.
• Assist clients at risk of losing insurance benefits to ensure continuity of care.
• Other duties as assigned.

Skills

Bilingual English and Spanish

HIPAA knowledge

EHR knowledge (Netsmart)

Microsoft Office

Windows OS

Independent work

Excellent communication

Organizational skills

Education

Bachelor’s degree in Psychology, Social Work, Nursing, Human Services, or related field

Associate degree with 4 years experience in intake scheduling or case management

Tools

Netsmart EHR

Microsoft Office

Windows OS

Job description

Title: Engagement Specialist

Status: Full-Time, Non-Exempt, 40 hours weekly

Supervisor: Engagement Supervisor & Director of Clinical Administration

Salary: $19.00 - $21.00 per hour

Schedule: Monday – Friday, Hybrid position, 3 days on-site, 2 days remote with travel to meetings and clinical sites as needed

Function

The Engagement Specialist promotes the agency’s mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact, you will be responsible for all aspects of identifying and communicating with these clients, sending letters, tracking communication, uploading documentation, adding notes and alerts, and providing alternate scheduling options to these clients. Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals and scheduling initial appointments.

Qualifications

• Bachelor’s Degree in Psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in scheduling or case management, or an associate degree in related field with four (4) years of experience in intake scheduling or case management preferred
• Having intake or case management experience in a human services organization is essential
• A working knowledge of behavioral health terminology and client needs is essential
• Understanding of productivity measures and compliance standards preferred
• Bilingual English and Spanish speaking preferred

Job Responsibilities

• The Engagement Specialist is an important member of the care team and is responsible for all aspects of the Engagement process and involves identifying those who have violated the attendance policy and helping them re-engage in services.
• This position is the initial point of contact for clients who are having difficulty engaging and will promote rapid re-engagement in behavioral health services through timely communication and documentation, accurate data collection, and educating prospective clients on our services and attendance policy
• Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals and scheduling initial appointments
• Assist Clients at risk for losing their insurance benefits to ensure seamless continuity of care with no interruptions in treatment, and links clients to additional resources as needed.
• Other duties as assigned

Skills & Abilities

• Nice-to-have: Two (2) years working with Medicaid, Medicare, and/or other insurances
• Technology savvy (Windows, Microsoft Office, Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills

Benefits

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer match up to 5%
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year)
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off
• Group term life and long-term disability insurance
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D)
• Supplemental insurance through Aflac
• Employee assistance program (EAP)
• Pet insurance

Our Mission

To support people, strengthen families, and nurture safer, healthier communities.

Our Values

• Compassion – Extending empathy and understanding to others.
• Integrity – Being honest and dependable.
• Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
• Diversity – Promoting a vision of community comprised of wide-ranging assets.
• Respect – Treating all individuals with dignity and without judgement.
• Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
• Justice – Promoting social and economic equity and fairness.
• Quality – Aspiring for excellence in every aspect of our work.

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.