Community Engagement Specialist

WellBe Senior Medical; Delaware (OH); Hybrid; USD 58,000 - 62,000; Full time

Job summary

WellBe Senior Medical is seeking a Community Engagement Specialist to market WellBe services to eligible Medicare patients through in-person, telephonic outreach and local events. You will build trust-based relationships with patients and caregivers and drive enrollment.

The ideal candidate has 2+ years in sales or community relations, is comfortable with multi-priority work, and can travel locally up to 75%. Requires High School Diploma; Bachelor’s preferred.

Qualifications

• 2+ years of related experience in sales, direct marketing, community relations or customer service capacity.
• Healthcare experience is preferred.
• Exceptional communication skills and emotional intelligence.
• Comfort with ambiguity and ability to structure work independently.
• Proven time management and territory organization skills.
• Achievement mindset; ability to hit goals.
• Proficient with Microsoft Office and/or Google Docs.
• Strong written and public communication skills.
• Access to a reliable vehicle; mileage reimbursable.
• Familiarity with CRM and EMR applications preferred.

Responsibilities

• Identify innovative strategies to engage patients and gain enrollment visits.
• Outbound telephonic outreach to educate and engage patients.
• Field outreach via home visits for hard-to-reach patients.
• Create outreach strategies to maximize awareness and engagement with WellBe.
• Meet and/or exceed monthly engagement targets.
• Daily reporting, documentation and pipeline management.
• Overcome objections with persuasive conversations and solutions.
• Follow up with patients to ensure enrollment visits.
• Collaborate with provider relations to raise awareness across communities.
• Provide exceptional, compassionate patient experiences.

Skills

Sales experience

Direct marketing

Community relations

Customer service

Healthcare experience

Microsoft Office

Public speaking

CRM

EMR

Education

High School Diploma/GED

Bachelor’s Degree preferred

Tools

CRM systems

EMR applications

Job description

WELLBE INTRODUCTION

WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient’s well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most!

General Summary

WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust-based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities.

Responsibilities

• Identify innovative strategies to engage patients with WellBe services by gaining their agreement to schedule an enrollment visit with a WellBe provider
• Outbound telephonic outreach to educate and engage patients
• Field outreach via home visits for patients that we haven’t successfully engaged with telephonic outreach
• Use critical thinking skills to create outreach strategies that are designed to maximize patient awareness and engagement with WellBe.
• Successfully meet and/or exceed engagement monthly targets.
• Daily reporting, documentation and detailed pipeline management to prioritize telephonic and field-based outreach to patients
• Overcome objections by patients using persuasive conversations and solution based discussions
• Follow up with patients to ensure they keep their scheduled initial, enrollment visit
• Work in collaboration with our provider relations team to build awareness of the benefits of WellBe with attributed patients through multiple grassroots activities including health fairs, presentations at senior buildings, canvassing and activities in communities with high density of WellBe eligible patients
• Provide exceptional, compassionate patient experiences

Educational Requirements

• High School Diploma/GED required, Bachelor’s Degree preferred

Required Skills And Abilities

• 2+ years of related experience in sales, direct marketing, community relations or customer service capacity.
• Prior experience in healthcare preferred.
• Exceptional communication skills and emotional intelligence, with the desire to help patients live a meaningful life.
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Proven success with time management and territory organizational skills
• Achievement mindset: ability to consistently hit goals.
• Proficient in the use of Microsoft Office Products and/or Google Documents
• Strong written and public communication skills
• Access to a reliable vehicle for daily use. Approved mileage is reimbursable.
• Familiarity with customer relationship management (CRM) systems and EMR applications preferred

Supervisory Responsibility

• None

Travel Requirements

• Travel may be required up to 75% locally

Work Environment

Hybrid

Pay Range

$58,000-62,000

Sponsorship Statement

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Pay Transparency Statement

Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Safety-Sensitive Statement

This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana—including medical or recreational use is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations.

Drug Screening Requirement

As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans With Disabilities Act

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at [e-mail]

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.