Community Engagement - Operations Manager

SEEC; Silver Spring (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

STD & Basic Life Insurance

403B matching

Paid vacation

Tuition assistance

Employee assistance

Job summary

Seec Corporation in Silver Spring, MD is seeking an experienced Community Engagement - Operations Manager to lead daily operations, coordinate supports in the community, and ensure person-centered planning is implemented with quality and compliance.

The role offers a collaborative team environment, competitive pay, and benefits; the candidate will oversee program operations, staff support, data entry, and liaison work with partners to connect people with opportunities.

Qualifications

• Minimum of 5 years of experience in a relevant field.
• BA/BS degree required; knowledge of services for people with disabilities preferred.
• Strong organizational, prioritization, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Excel.

Responsibilities

• Serve as front-line resource for staff, individuals and families with planning and questions.
• Develop and participate in operational systems improvements within the department and across the agency.
• Support Community Engagement initiatives as requested by the Program Director.
• Follow pre-planning process for PCPs, review DSAT and SIPs, and approve services in the LTSS system.
• Monitor and enter services in the ICM database accurately.
• Develop or monitor CE systems for reporting metrics, calendars, rosters, and daily documentation.
• Assist Program Director and Front-Line Supervisors with CE recruitment and onboarding, including interviewing.
• Liaise with Partnerships, Knowledge Management, and external resources to share opportunities and community resources.
• Represent CE at meetings and events.

Skills

Organizational skills

Problem solving

Education

BA/BS degree

Tools

Microsoft Office Suite

Excel

Job description

Community Engagement - Operations Manager

Job Category: Community Engagement

Requisition Number: COMMU001171

• Posted : October 2, 2026
• Full-Time

Locations

Showing 1 location

1300 Spring Street, Suite 400
Silver Spring, MD 20910, USA

Description

Salary: $60,000 - $65,000 + Benefits

ABOUT SEEC

SEEC is a progressive nonprofit agency providing a wide range of community supports to help people with developmental disabilities live the lives they choose. Supports are provided solely in the community and are directed by the interests, needs, and aspirations of each person.

Named as a Top Workplaces USA 2023,SEEC is a nationally recognized disability services provider in Maryland dedicated to progressive values and the belief that all those in the intellectual and developmental disability community canLive, Work and Thrive. Come join us!

ABOUT THE TEAM

The Community Engagement Team assists individuals in their educational, recreational, fitness, and social endeavors with individualized support. They work with each person to create a monthly schedule of well-rounded, meaningful experiences that provide personal enrichment and prosperous employment. People receiving supports spend their entire day in the community and are involved in activities such as working, volunteering, or participating in job-readiness activities.

IN THIS ROLE, YOU'LL:

• Act as front-line resource for staff, individuals and families with person-centered planning, programmatic questions, concerns, and comments. Connect department constituents with mentoring resources and supports.
• Develop and participate in operational systems improvements/innovations within department and across agency.
• Support Community Engagement structural and educational initiatives as requested by Program Director
• Follow pre-planning process for PCPs, complete Detailed Service Authorization Tool (DSAT), Review Service Implementation Plans (SIPs), approve services in the Maryland LTSS funding system and implement the final PCP.
• Monitor and enter correct services in ICM data base.
• Develop and/or monitor CE systems for reporting of metrics, service calendars, rosters, daily documentation.
• Assist Program Director and Front- Line Supervisors in recruitment and onboarding efforts for CE. Assist with the scheduling of interviews/shadowing and ensure hiring packet process is complete and timely.
• Liaise with Partnerships Department, Knowledge Management, and external resource organizations, to share information about opportunities, classes, and community resources for staff and people supported in CE.
• Represent CE at meetings and events

ABOUT YOU

• Minimum of 5 years of experience in a relevant field and a BA/BS degree.
• Knowledge of services for people with disabilities preferred.
• Strong organizational, prioritization, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including comfort working with Excel spreadsheets.
• Experience with client databases and/or billing systems preferred.

WE OFFER

• Competitive Pay
• STD & Basic Life Insurances
• Matching 403B
• Paid Vacation.
• Tuition Assistance Program.
• Employee Program Assistance.
• And more!

SEEC is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. SEEC does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.