Community Engagement Manager

Tailored Management; United States; On-site; USD 52,348 - 56,082; Full time

Job summary

A leading management agency is seeking an experienced Community Manager to bridge connections between local teams and the host community. The ideal candidate will have over 8 years of community management experience and strong project management skills. Responsibilities include leading growth initiatives, managing community leaders, and organizing impactful community events. This mid-senior level role offers a contract position with a pay rate of $40.71/hr, and allows an exciting opportunity to shape the community dynamics effectively.

Qualifications

• 8+ years of experience in Community Management, scalable community experience preferred.
• Strong project management skills to lead programs and processes.
• Autonomous, solution-oriented, and passionate about the mission.

Responsibilities

• Lead community growth and engagement initiatives from planning to delivery.
• Recruit and manage new Community Leaders, launching Host Clubs.
• Organize and lead Community events online and in-person.

Skills

Community Management

Project Management

Verbal Communication

Interpersonal Skills

Negotiation

Job description

This range is provided by Tailored Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$38.00/hr - $40.71/hr

Direct message the job poster from Tailored Management

Duration: 05-month contract (with possible extension)

Start Date: Targeting Jan 2025

Pay Rate: $40.71/hr. on W2

Responsibilities

Overall

• Act as the primary bridge between the local Airbnb team and the Canada Host Community, coordinating and prioritizing cross-functional activities that entail community action.
• Lead Community growth, engagement, and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks, and crafting mitigation plans.
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs.
• Grow Host representation in Host Clubs.
• Test new methods for connecting Hosts across .

Community Engagement

• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation.
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders.
• Support global Community Engagement Programming and evolve for local language and needs.
• Educate Community Leaders on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
• Organize and lead effective Community events, both online and in-person.

Community Impact

• Support the development, execution, and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
• Develop resources, engaging and high-impact communications, and training materials for cross-functional business partners.
• Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
• Influence regional prioritization, process improvement, and program feedback.Develop deep knowledge of assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends, and market dynamics for internal and external partners.
• Act as a go-to for Community team with regards to local insights and feedback.

Requirements

• 8+ years of experience in Community Management — experience in Community events, online engagement, or distributed communities also helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience leading programs and processes.
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Entrepreneurial, solution-oriented, growth mindset.
• Highly autonomous and self-driven.
• Strong verbal communication and interpersonal skills.
• Effective cross-functional partner with ability to influence through persuasion, negotiation, and consensus building.
• Passion for Airbnb, our Hosts, and the mission of the company.

"Join us in shaping a vibrant Host Community and lead the future of connection, engagement, and impact."

Seniority level

Mid-Senior level

Employment type

Contract

Job function

• Administrative, Project Management, and Marketing

Industries

• Hospitality and Internet Marketplace Platforms