Senior Guest Community Engagement Manager (Guest Advisory Board)

Gomyneed Private Limited; Northern (KY); On-site; USD 192,000 - 240,000; Full time

Job summary

Airbnb in the United States is seeking a Senior Guest Community Engagement Manager (Guest Advisory Board) to lead and operate the Guest Voice programs from strategy to day-to-day execution, with on-site responsibilities.

You will build and sustain direct relationships with Board members, oversee global and local workshops, and collaborate with Legal on NDAs and renewals to maintain program integrity. This is a full-time on-site role focused on community engagement and digital marketing.

Qualifications

• Experience leading guest/community programs.
• Ability to manage cross-functional partners.
• Familiarity with legal agreements (NDAs, participation agreements).

Responsibilities

• Lead and operate Airbnb's Guest Voice programs end-to-end.
• Grow and engage guest communities through workshops and pilots.
• Coordinate with Legal on NDAs and renewal processes.
• Build direct relationships with Board members and monitor engagement.
• Develop playbooks to scale program influence.

Skills

Community engagement

Program management

Stakeholder management

NDAs / Legal coordination

Workshop facilitation

Job description

# Senior Guest Community Engagement Manager (Guest Advisory Board)Airbnb United States Full-timeFull-timeDigital Marketing---## About this roleAirbnb is hiring a Senior Guest Community Engagement Manager (Guest Advisory Board) (United States). This is an on-site digital marketing role listed on the official Airbnb careers site.About the Role:Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Key Responsibilities:• Guest Community Programs — Lead and operate Airbnb's guest-facing Community Voice programs end-to-end, from strategy through day-to-day execution — including standing up and growing...• Guest Community Engagement — Grow and engage Airbnb's emerging guest community through global workshops, insight sessions and pilots that test new approaches, partnering with...• Own operations with Legal including NDAs, participation agreements and renewals to maintain program integrity• Build and own direct one-to-one relationships with Board members, acting as their primary point of contact and monitoring sentiment and engagement to sustain a...• Develop playbooks that evolve as we learn for the execution of the program, how to uplevel and increase influence across AirbnbRequirements & Details:• Own community escalations end to end. Track them to resolution and close the loop with the member — and flag anything that signals a...• Direct the central Voice ops team on day-to-day coordination, member support and logistics• Plan and deliver global and local guest workshops, partnering with regional teams to source participants, facilitate sessions and produce readouts for internal stakeholders• Support the execution of pilots that test new approaches to guest community partnering with cross-functional teams to scope, resource, execute, report and evaluate them• Absorb and triage inbound guest-community requests from the Business, Marketing and Product orgs, to determine what requires Community Voice input and how we can...Salary: $192,000 — $240,000Job Type: Full-timeWork Mode: On-siteApply directly on the Airbnb careers page using the Apply button.$192,000 — $240,000Company: AirbnbLocation: United StatesJob Type: Full-timeCategory: Digital MarketingWork Mode: On-site / HybridApply Company Site You'll be redirected to the company's site to complete your application.