Senior Market Manager

Airbnb; London (KY); On-site; USD 97,000 - 114,000; Full time

Benefits offered by this job

Bonus potential

Equity

Employee Travel Credits

Job summary

Airbnb, London-based, seeks a Senior Manager to lead a fast-paced Homes Supply team across UK regions. You will manage a team of Market Associates responsible for input-driven optimization, host quality, and supply health, guiding regional campaigns and events to scale listings and ensure strong performance.

You will partner with Host Services and Community teams to deliver scalable outreach, roadshows, and best-practice adoption, while coaching frontline managers to meet KPIs and drive

Qualifications

• 3–5+ years of experience managing teams, preferably scaled account management.
• Experience in operations, sales, or leading projects in a performance-driven environment.
• Comfort with fast-paced, high-volume workflows and clear metrics.
• Strong organisational and program execution skills with multiple priorities.
• Data-oriented mindset using dashboards and insights to guide coaching.

Responsibilities

• Lead and manage a team of Market Associates executing a high-volume optimization motion with KPI focus.
• Be accountable for regional performance, including supply optimisation results and host quality KPIs.
• Oversee scaled outreach initiatives, roadshows, and regional events with cross-functional partners.
• Identify bottlenecks and partner cross-functionally to improve scale and speed.
• Coach team members to excel in a fast-paced environment and prepare for growth opportunities.
• Test, refine, and standardise scaled account motions and best practices for rollout.

Skills

Team management

Operations experience

Performance metrics

Cross-functional collaboration

Data-driven decision making

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search.

The Difference You will Make:

In this role, you will lead a team of Market Associates responsible for a high-velocity, input-driven account management motion supporting our long tail of Small/medium sized Hosts. You will own execution excellence across rapid optimisation workflows, holding the team accountable to activity-based KPIs while driving consistent, scalable impact across the region.

You will also serve as a key stakeholder and operator for all scaled supply acquisition and retention initiatives within your assigned territory. This includes organising and executing regional roadshows and events, developing strategies to grow and retain supply, and rapidly scaling best practices across the team. The role partners closely with Host Services and Community teams to ensure seamless delivery, strong host engagement, and measurable outcomes.

This role plays a critical role in driving host quality, supply performance, and campaign effectiveness at scale.

A Typical Day:

• Lead and manage a team of Market Associates executing a high-volume, transactional optimisation motion, with a strong focus on input-based KPIs that drive improvements in listing performance, host quality, and overall supply health.
• Be accountable for regional business performance, including input and output metrics, supply optimisation results and host quality KPIs.

Serve as an active stakeholder and operator across all scaled outreach initiatives, partnering closely with Host Services and Community teams to ensure campaigns, roadshows, and regional events are delivered consistently, efficiently, and at scale.

• Monitor performance dashboards and scaled campaign results, identify trends or gaps, and adjust team focus to improve outcomes.
• Identify operational bottlenecks, tooling gaps, or process inefficiencies and partner cross-functionally to improve scale, speed, and consistency.
• Coach and develop team members to excel in a fast-paced, metrics-driven environment while preparing high performers for future growth opportunities.
• Continually test, refine, and standardise scaled account motions and best practices, codifying what works and rapidly rolling it out across the team.
• May help design, launch, and scale targeted outreach campaigns for Solo and Small Hosts - partnering cross-functionally
• Build new communication channels to increase reach, engagement and impact within this cohort

Your Expertise:

• 3-5+ years relevant experience managing teams, preferably scaled account management teams, with a strong interest in people management and team development.
• Prior experience in operations, sales or leading projects in a performance-driven environment.
• Comfortable working in fast-paced, high-volume workflows with clear metrics and performance goals.
• Strong organisational and program execution skills, with the ability to manage multiple priorities at once.
• Data-oriented mindset with the ability to use dashboards and insights to guide decisions and coaching.
• Clear and confident communicator who can translate strategy into actionable guidance for frontline teams.
• Ability to partner cross-functionally and follow through on shared goals.
• Some Marketing experience is a plus.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

United Kingdom Annual Pay Range:

£72,000 - £85,000 GBP

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.